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Account Executive, Member Engagement

2 months ago

Sydney, New South Wales, Australia Virtuoso, Ltd. Full time
Virtuoso Account Executive, Member Engagement

As a key player in the global travel agency network, Virtuoso specializes in luxury and experiential travel. In the role of Account Executive, Member Engagement, you will be tasked with enhancing member performance and fostering engagement. Your responsibilities will include collaborating with Account Directors to execute regional business strategies, ensuring adherence to Virtuoso standards, and optimizing market performance.

Key Responsibilities:
  • Contribute to the development of regional business strategies and budgets
  • Assist in the implementation of the business strategies
  • Ensure adherence to Virtuoso standards
  • Manage member account strategies
  • Oversee and utilize the company CRM system
  • Participate in market events and industry conferences
  • Identify and cultivate new business opportunities
  • Facilitate onboarding for new members
  • Engage in member conferences and educational initiatives
  • Conduct competitive analysis and reporting
  • Address critical member issues
  • Supervise production reporting

Educational and Skills Requirements:
  • Degree in Business, Travel & Tourism, or Marketing
  • Minimum of 2 years of relevant experience
  • Proficient in Microsoft Office Suite
  • Strong leadership and project management skills
  • Exceptional presentation and interpersonal abilities
  • Results-driven with a focus on commercial outcomes
  • Strong commitment to quality service
  • Self-motivated, dynamic, and innovative
  • Commercial insight and market awareness
  • Excellent collaboration skills

Travel Requirements:
  • Travel commitment of approximately 35% or more
  • Primarily domestic travel with occasional international trips

Type/Nature of Contacts:
  • Internal: Key interactions with Account Managers, Account Directors, and Marketing Manager
  • External: Predominantly engaging with owners and managers in the market


Virtuoso is an equal opportunity employer committed to fostering a diverse workforce.