Customer Service Representative
1 week ago
About the role
As a Customer Service Agent (CSA) with Coles, you will play a vital role in delivering exceptional customer experiences by safely navigating local neighbourhoods to deliver customer orders to their homes. This involves getting behind the wheel of our iconic Coles vans and ensuring that orders are accurately picked, packed, and securely transported to customers' doorsteps.
• You will be responsible for safely driving and navigating through busy streets, suburban roads, and regional areas to meet customer delivery expectations.
• You will interact with customers to resolve any delivery-related issues, ensuring a positive experience and promoting brand loyalty.
• You will work collaboratively with the delivery team to optimize routes, manage workload, and maintain a high level of customer satisfaction.
• You will participate in ongoing training and development programs to maintain and improve your driving skills, ensure compliance with safety standards, and stay up-to-date with changing customer needs and preferences.
With Coles, you can expect a supportive and inclusive work environment, opportunities for career growth and development, and a competitive benefits package. If you are a motivated and customer-focused individual with excellent communication skills, a safe driving record, and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Customer Service Representative
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Customer Sales Representative
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