Retail Operations Director

3 weeks ago

Melbourne, Victoria, Australia Cotton On Group Full time

About Us

Cotton On Group is a global fashion and lifestyle brand that empowers people to look, feel, and be the best version of themselves. Our products are designed to make everyday experiences better, celebrating diversity and inclusivity because we believe self-expression is for everyone.

Our DNA

We're a brand that's defined by Effortless, Fun, Optimistic, Genuine, and Inclusive values. We're restless - it's what fuels our fire and sparks our big ideas. We're better together - and that's why we're looking for a talented individual to join our team.

The Role

We're seeking a Retail Operations Director to play a pivotal role in driving global excellence in channel trade, operations, and customer experience across all our retail touchpoints. As a key member of our leadership team, you'll be responsible for leading the charge in delivering an exceptional customer experience in every Cotton On store around the world.

Key Responsibilities

  • Proven experience as a General Manager or in a similar leadership role within retail, preferably in fashion or apparel.
  • Strong understanding of retail operations, including sales techniques, merchandising, and inventory management.
  • Exceptional leadership and communication skills with a track record of inspiring and developing teams.
  • Deep customer intelligence, with an intimate understanding of the market. Demonstrated ability to create an ecosystem for the customer, with great instinct and a fierce dedication to protecting how a brand appears across all touchpoints.
  • Possesses strong digital capabilities, with a comprehensive understanding of the market and the unique needs and preferences of our team and customers. Skilled at leveraging modern digital tools and platforms to drive engagement and deliver exceptional value, ensuring our strategies resonate with today's digitally-savvy generation.
  • Strategic thinker with a results-driven approach and a passion for driving business growth.
  • Bachelor's degree in Business Administration, Retail Management, or a related field (preferred).

Our Culture

We're a passionate group of people, committed to making a real difference in people's lives through our philanthropic arm, the Cotton On Foundation. It's our shared belief that we can make a difference to the lives of everyone we touch, from our backyard to the world.

Benefits

We're committed to personal and professional development, which is supported by an ever-growing and expanding structure. We believe our people deserve the best space to do their best work, and to support this, we provide:

50% team member discount off all brands (excl. Ceres Life which is 30% off)
A world-class office with a state-of-the-art Wellness Centre featuring spa therapists, holistic health experts, and free fitness classes (think reformer Pilates classes, personal training sessions, yoga studio, spin room, and run club)
A brand-new childcare centre onsite – incredible facilities, indoor and outdoor play areas, subsidised cost, and your kids are right next door
The Beckley, our in-house café with chef-prepared healthy meals, coffee, and snacks. You can also grab a nutritious take-home meal, taking the stress out of dinner time.
Flexible working – enabling you to find the right working rhythm to be at your best.
Competitive salary packaging – ensuring we're constantly benchmarking to industry.
On-site concierge, let us help you get your life sorted with dry cleaning, car wash, and more.
An Employee Assistance Program for you and your family.
Returning from maternity leave (or primary carer parental leave)? Work part-time and get paid full-time for 2 months, all part of supporting you during your transition back to work.
Team mingle celebrations, speaker's series, surprise and delight moments – the magic happens when we get together.
Do you have a dog? Bring them into the office. We love them

We're proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us. We're focused on bringing more voices, experiences, and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers. If you have any individual needs in order to fully participate in the recruitment process, please contact us at recruitment@cottonon.com.au so we may support you in completing the job application process.

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