Customer Service Operations Transformation Lead

1 month ago


Townsville, Queensland, Australia BORAL Full time
Drive Meaningful Change as a Customer Service Team Leader

Your next opportunity awaits in this pivotal role at Boral, where you'll spearhead the creation and implementation of cutting-edge systems and processes for our Customer Service Centre.

This is your chance to drive meaningful change and deliver exceptional customer experiences. As the CUSTOMER SERVICE TEAM LEADER, you'll oversee incoming calls for Townsville Concrete Plants while shaping the foundation for future expansions to include more of our Regional Queensland sites.

Your day will involve:

  • Establishing a Regional Call Centre: Lead the development and implementation of a call centre servicing regional Queensland, ensuring its efficiency and scalability to meet current and future business needs.
  • Managing Customer Communications: Handle all aspects of customer interactions, including responding to inbound inquiries and making outbound calls for follow-ups, updates and proactive support.
  • System and Policy Development: Design and implement comprehensive systems and policies to streamline operations and improve service delivery.
  • Recruiting and Training Staff: Hire and train team members to meet call centre standards and objectives.

We're looking for an individual with experience in managing and improving call centre processes, proven ability to establish and set up new processes and systems from the ground up, skilled in developing and implementing procedures while collaborating closely with operational teams, strong interpersonal skills to build and maintain effective working relationships, and a process-oriented mindset with a focus on efficiency and quality.

In return, you can expect a competitive salary package of $AUD 120,000 - $150,000 per annum, access to a variety of support networks including Boral Employee Assistance Program, work for a values-based business that shares goals and celebrates individual and team success, and work for an Equal Opportunity Employer – At Boral, we understand that diversity brings many benefits, and we are increasingly encouraging greater diversity within our workplaces.



  • Townsville, Queensland, Australia Rentokil Initial Full time

    Role OverviewWe are seeking a highly skilled and experienced Customer Service Operations Manager to lead our team in Townsville. As a key member of our organization, you will be responsible for coaching, mentoring, and leading a team of service professionals to deliver exceptional customer service.About the RoleThe successful candidate will have a proven...


  • Townsville, Queensland, Australia Lead Group Full time

    About the OpportunityLead Group is seeking a skilled Food Service Assistant to join our team in a Residential Aged Care facility located in Central Townsville. This role involves providing exceptional wait-service and kitchen assistance, ensuring a high level of care and comfort for our residents.Key ResponsibilitiesAssist with food preparation, restocking,...


  • Townsville, Queensland, Australia Telstra Full time

    At Telstra, our purpose is to build a connected future where everyone can thrive.Role OverviewWe are seeking highly skilled Customer Service Representatives to join our team in-store. As a Retail Consultant, you will be passionate about delighting our customers through outstanding customer service.You will achieve this by providing an exceptional in-store...


  • Townsville, Queensland, Australia Wilmar Sugar Full time

    Unlock Your Leadership PotentialWilmar Sugar and Renewables is Australia's largest Manufacturer and exporter of raw sugar, and among the top 10 producers globally. We own and operate eight sugar factories across the Herbert, Burdekin, Proserpine and Sarina regions and employ more than 2,000 people during the annual sugar production season.About UsWe are one...


  • Townsville, Queensland, Australia Mainfreight Full time

    About the RoleWe are seeking an Administration and Customer Service professional to join our dynamic team at Mainfreight in Townsville. The successful candidate will have a strong customer service focus, be highly organized, and possess excellent communication skills.As an Administration Assistant and Customer Service representative, you will play a key role...


  • Townsville, Queensland, Australia BMD Urban Full time

    About BMD UrbanWe are a leading integrated engineering, construction and urban development business with operations in Australia, Philippines, and United Kingdom. Our team of over 2000 skilled professionals specialises in transformative infrastructure across diverse sectors.


  • Townsville, Queensland, Australia Lead Group Full time

    We are currently seeking experienced Registered Nurses to join our team at Lead Group, providing aged care services in Townsville.Compensation:Hourly rates up to $75 per hour plus superannuation benefits, including increases for weekend work.About the Role:As a Registered Nurse with Lead Group, you will have the opportunity to work on both short-term and...


  • Townsville, Queensland, Australia Accor Full time

    About UsAt Accor, we pride ourselves on delivering exceptional guest experiences through our unique blend of tranquility and opportunity.Situated on 11 acres near the city centre and airport, our modern guest rooms offer a serene escape for relaxation after a day of travel, meetings, or exploration.The RoleWe seek an experienced Food Service Operations...


  • Townsville, Queensland, Australia Rentokil Initial Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant. This is an exciting opportunity for someone who is passionate about delivering exceptional service and support to our customers.


  • Townsville, Queensland, Australia Oaks Hotels Full time

    About Us: Oaks Townsville Gateway Suites is a hotel that prides itself on delivering exceptional guest experiences. We are seeking a talented Guest Service Agent to join our team.Salary: $32.50 per hour, providing a highly competitive hourly rate and an opportunity to grow your career.Job Description: As a Guest Service Agent, you will be responsible for...


  • Townsville, Queensland, Australia Avis Full time

    About the RoleWe are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.This role is an excellent opportunity to provide exceptional customer service, work in a fast-paced environment, and be part of a dynamic team that values performance-driven culture.Job DescriptionEstablish rapport...


  • Townsville, Queensland, Australia Hitachi Full time

    About the RoleWe are seeking a highly motivated and experienced leader to join our team as Regional Service Operations Manager in North Queensland.In this key role, you will be responsible for planning, leading, and managing all aspects of parts and service operations across an expansive territory. Your primary focus will be on providing high-level customer...


  • Townsville, Queensland, Australia ELSEWEAR23 Full time

    About UsWe are ELSEWEAR23, a leading fashion retailer in Townsville.Townsville's leading fashion stores seek an experienced Sales Assistant to join their team. Salary: $45,000 - $55,000 per annum.Job Description:We are seeking a Customer Service Associate to assist with product selection for customers, ensuring the store environment is maintained, whilst...


  • Townsville, Queensland, Australia St Vincent's Health Australia Full time

    Our organisation, St Vincent's Health Australia, is seeking a highly skilled Casual Receptionist to join our team. This role involves providing exceptional customer service and support to patients, visitors, and staff.The successful candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced...


  • Townsville City Center, Queensland, Australia Myer Full time

    Unlock Your Potential as a Customer Service Manager at MyerAbout UsAt Myer, we believe in creating meaningful experiences for our customers and team members alike. As a leading Australian department store, we strive to make a difference in the lives of our community.The RoleWe are seeking an exceptional Customer Service Manager to lead our Service & Selling...


  • Townsville, Queensland, Australia James Cook University Full time

    Job OverviewSenior Business Analyst role available at James Cook University, responsible for leading business operations to drive strategic growth and success.About the RoleThis fixed-term position until November 2024 offers a competitive salary of $102,460 - $117,567 per annum, plus up to 17% superannuation. Located in Townsville, this opportunity is ideal...


  • Townsville, Queensland, Australia MJStepUp Full time

    At MJStepUp, we are committed to providing our customers with exceptional service and support. This role offers a unique opportunity to join our team and contribute to our mission of delivering outstanding results.Salary: $40,000 - $50,000 per yearWe are seeking a highly motivated and detail-oriented individual to fill the position of Data Entry Clerk. As a...


  • Townsville, Queensland, Australia Blackwoods Full time

    About the RoleWe are seeking an exceptional Customer Service Representative to join our team in Townsville QLD. As a key member of our customer-facing team, you will be responsible for delivering outstanding service to our customers, ensuring their needs are met and exceeded.Job SummaryThe successful candidate will have experience in a high-volume call...


  • Townsville, Queensland, Australia Lead Group Full time

    We are seeking a skilled Housekeeping Officer to join our team at a Residential Aged Care facility in Central Townsville.Job SummaryTo provide high-quality housekeeping services across all areas of the facility, ensuring a clean and safe environment for residents and staff.About the RoleHourly rate: $38 upwards plus benefitsA flexible contract available from...


  • Townsville, Queensland, Australia Precruitment Full time

    **About the Role**Precruitment, a leading recruitment consultancy in North Queensland, is seeking an experienced Regional Operations Manager to join our client, a Shire Council located in the outback.The successful candidate will be responsible for overseeing various operations, including town maintenance, water treatment, airport operations, waste...