Aviation Support Services Professional

3 weeks ago

Bankstown, Australia Safran Helicopter Engines Full time
Job Overview
Safran Helicopter Engines Australia is seeking a highly skilled Customer Support Specialist to join their team. This role will involve providing exceptional customer service and support for the sales of spare parts, tooling, and accessories within our zoned area.

Key Responsibilities:
• Quotation, negotiations, dispatching, and invoicing for the sales of spare parts, accessories, and tooling
• Raise tooling rental contracts and manage the rentals in conjunction with the Maintenance Centre
• Arrange the supply of spare parts and accessories for support contracts
• Ongoing liaison with customers and suppliers about order status and forecasts
• Prepare and liaise with the Supply Chain for the repair of customer-owned accessories and tooling
• Monitoring the Min/Max levels status and inventory control of parts for customers in conjunction with the Supply Chain.
• Tracking and provide follow-up status to customers of their equipment sent for repair
• Process warranty claims in conjunction with the Warranty Coordinator
• Fulfil customer Aircraft on Ground (AOG) orders, place customer AOG orders with Safran Helicopter Engines France or applicable subsidiaries as required, and provide follow-up
• Take part in the rotation of the Aircraft On Ground (AOG) on-call duty
• Prepare customer quotations and sales orders as required for Engines & Modules

Requirements:
• Demonstrated minimum 3 years' customer service experience ideally gained within a commercial aviation environment AND/OR Demonstrated experience within a high-paced administrative role
• Demonstrated previous experience in a spare parts industry
• Understanding of quality systems and airworthiness within the aviation industry
• Previous experience working within contractual obligations will be highly regarded
• Can demonstrate:
•  A highly organised and logical approach that is followed through with enthusiasm and persistence to ensure customer satisfaction
•  Excellent interpersonal skills with a proven record of developing and maintaining good working relationships within a local and global context
•  Ability to build & maintain superior customer relationships
•  A customer relationship skill set including the ability to understand and interpret technical or non-technical customer requirements
•  Sound administrative skills with a proven ability to stay organised, tracking jobs / documentation as they progress through the system
•  Demonstrated experience & willingness to follow up enquiries until a solution which is satisfactory to the customer is achieved
•  A commitment to on-going maintenance of professional standards and development
•  Decisive and self-starting attitude
•  A commitment to being part of a team-oriented organisation, seeking continuous improvement in an open manner
•  Ability to work within a team environment
•  Strong attention to detail
•  Proactive work ethic and well-developed problem-solving skills

Estimated Salary: $80,000 - $110,000 per annum, depending on experience

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