Aviation Support Services Representative

2 weeks ago

Bankstown, Australia Safran Helicopter Engines Full time

About the Role


SAFRAN Helicopter Engines Australia seeks a Customer Support Specialist to support sales of services related to spare parts, tooling, and accessories within our zoned area.


The successful applicant will efficiently manage customer requirements while providing exceptional customer service.


Main Responsibilities:


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  • Quotation, negotiation, dispatching, and invoicing for sales of spare parts, accessories, and tooling, and repairs and standard exchanges of accessories;">
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Prioritize and Manage Customer Orders:

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  • Raise tooling rental contracts and manage rentals in conjunction with the Maintenance Centre;">
  • Aarrange supply of spare parts and accessories for support contracts;">
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Collaborate with Customers and Suppliers:

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  • Ongoing liaison with customers and suppliers about order status and forecasts;">
  • Prepare and liaise with Supply Chain for repair of customer-owned accessories and tooling;">
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Inventory Management:

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  • Monitor Min/Max levels status and inventory control of parts for customers in conjunction with the Supply Chain;">
  • Tracking and provide follow-up status to customers of their equipment sent for repair;">
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Warranty Claims and Aircraft on Ground (AOG) Orders:

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  • Process warranty claims in conjunction with the Warranty Coordinator;">
  • Fulfill customer AOG orders, place customer AOG orders with Safran Helicopter Engines France or applicable subsidiaries as required, and provide follow-up;">
  • Take part in rotation of Aircraft On Ground (AOG) on-call duty;">
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Qualifications and Experience:

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  • Demonstrated minimum 3 years customer service experience ideally gained within a commercial aviation environment AND/OR demonstrated experience within a high-paced administrative role;">
  • Demonstrated previous experience in a spare parts industry;">
  • Understanding of quality systems and airworthiness within the aviation industry;">
  • Previous experience working within contractual obligations will be highly regarded;">
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Skills and Abilities:

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  • Highly organised and logical approach followed through with enthusiasm and persistence to ensure customer satisfaction;">
  • Excellent interpersonal skills with a proven record of developing and maintaining good working relationships within a local and global context;">
  • Ability to build and maintain superior customer relationships;">
  • Customer relationship skill set including ability to understand and interpret technical or non-technical customer requirements;">
  • Sound administrative skills with a proven ability to stay organised, tracking jobs/documentation as they progress through the system;">
  • Experience and willingness to follow up enquiries until a solution satisfactory to the customer is achieved;">
  • Commitment to on-going maintenance of professional standards and development;">
  • Decisive and self-starting attitude;">
  • Ability to work within a team environment;">
  • Strong attention to detail;">
  • Proactive work ethic and well-developed problem-solving skills;">
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Benefits and Requirements:

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Candidates must currently have the legal right to work in Australia to be eligible to apply for this position. All final applicants for this position will be asked to complete a national police check and each application will be considered on its merits.

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Please note that all applications should include a covering letter and up to-date CV and be submitted quoting reference number CSR1024.

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