Aviation Service Specialist
1 week ago
About the Role
Safran Helicopter Engines Australia is seeking a highly skilled Aviation Service Specialist to join our team. As a key member of our customer support team, you will play a critical role in ensuring the highest level of customer satisfaction.
Key Responsibilities
- Manage customer requirements efficiently and effectively
- Quotation, negotiations, dispatching and invoicing for spare parts, accessories, and tooling
- Raise tooling rental contracts and manage rentals in conjunction with the Maintenance Centre
- Arrange supply of spare parts and accessories for support contracts
- Liaise with customers and suppliers on order status and forecasts
- Prepare and liaise with Supply Chain for repair of customer owned accessories and tooling
- Monitor Min/Max levels and inventory control of parts for customers in conjunction with Supply Chain
- Track and provide follow up status to customers on equipment sent for repair
- Process warranty claims in conjunction with Warranty Coordinator
- Fulfil customer AOG orders and place AOG orders with Safran Helicopter Engines France or applicable subsidiaries as required
- Take part in Aircraft On Ground (AOG) on call duty rotation
Requirements and Qualifications
- Minimum 3 years customer service experience ideally gained within commercial aviation environment OR high-paced administrative role experience
- Previous experience in spare parts industry
- Understanding of quality systems and airworthiness within aviation industry
- Experience working within contractual obligations highly regarded
Salary and Benefits
We offer an attractive salary package, including a competitive annual salary of $80,000 AUD, based on skills and experience. Additional benefits include professional development opportunities, flexible working arrangements, and a comprehensive employee benefits program.
How to Apply
Candidates must have the legal right to work in Australia to be eligible to apply for this position. Please submit your application, including a covering letter and up-to-date CV, quoting reference number CSR1024.
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