Operations Manager

6 days ago

city of cockburn, Australia Ignite Community Network Full time
About the Role

We are seeking a highly motivated and experienced Operations Manager to join our team at Ignite Community Network. As a key member of our leadership team, you will be responsible for overseeing all aspects of service delivery, funding, and relationship management.

Main Responsibilities
  • Program Implementation and Development
    • Develop, implement, and monitor operational and other program plans.
    • Develop, lead, and manage service delivery, including risk management.
    • Identify targets and evaluate service delivery and program performance.
    • Onboard new individuals and develop policies and procedures in line with service delivery.
  • Financial and Contractual Management
    • Monitor and audit performance against funding and contractual requirements.
    • Develop and maintain relationships with external stakeholders, including funding bodies and peak organizations.
    • Monitor sector trends and identify innovative and contemporary practices.
    • Ensure services are facilitated within the scope of the individual's NDIS plan.
  • Relationship Management
    • Develop and maintain effective communication and collaboration with employees of the organization.
    • Develop and maintain open and effective communication to foster and promote a culture of family and person-centered services.
    • Represent Ignite Community Network on committees, working parties, forums, seminars, and meetings, while acting in the best interests of the organization.
  • Projects
    • Assist in the preparation of grants and funding applications.
    • Participate in internal and external audits to promote a culture of continuous quality improvement.
    • Collate feedback and evaluation results to embed best practice.
Requirements
  • Tertiary qualification in a relevant field.
  • Experience with NDIS frameworks, principles, and legislation.
  • Proven experience in managing disability services.
  • High-level experience in establishing and maintaining networks.
  • Proven experience providing leadership and coaching to a team.
  • Experience in supervision, performance management, workforce development, and planning, disputes, and grievance resolution.
  • Understanding and support for the principles of individualized services, with the ability to provide a service consistent with the principles of choice and control.
  • Highly developed written and verbal communication and negotiation skills.

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