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**Manager of Retirement Villages**

2 months ago

City Of Cockburn, Australia Southern Cross Care (WA) Inc. Full time
About the Role

The **Manager of Retirement Villages** is a pivotal position responsible for the overall success of multiple Retirement Villages owned by Southern Cross Care (WA) Inc. and those operated under management agreements.

Key Responsibilities
  • Provide oversight and support to Village Managers, fostering a collaborative environment.
  • Ensure Village Managers are collecting and responding to feedback and act as a point of escalation for resident concerns and grievances, facilitating timely and effective resolutions.
  • Work with Village Managers and the Client Experience Team to ensure positive resident experiences.
  • Champion resident satisfaction by ensuring the provision of high-quality services and amenities, promoting a sense of connection and community.
  • Oversee property maintenance and upkeep in collaboration with the Asset and Infrastructure team, ensuring a safe and pleasant living environment for residents.
  • Manage operational and capital budgets for the villages, monitoring financial performance and implementing corrective actions when needed.
  • Ensure compliance with village rules, lease agreements, and retirement village legislation.
  • Lead the development and implementation of risk management strategies associated with village operations.
About You

Ideal candidates will have prior experience in a similar role, preferably with a proven track record of managing multiple locations successfully.

Requirements
  • Demonstrated ability to follow risk management strategies, identify and report hazards and adhere to work health and safety policies and procedures.
  • Demonstrated ability to operationalise strategic direction by developing and implementing plans, policies and services that support operational objectives.
  • Ability to drive change and business improvements in collaboration with key stakeholders.
  • Well-developed budgeting and financial management skills.
Working with Us

Southern Cross Care (WA) Inc. is committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer a range of benefits, including:

  • Not-for-profit salary packaging options.
  • Corporate Health Insurance.
  • Free employee assistance program.
  • A diverse range of services which allows professional development and growth.
  • Annual leave starting at 4 weeks (full time).
  • Carers/personal leave.
  • Service Awards for long-standing employees.
  • Flexible working environment.