Automotive Service Advisor
3 days ago
We are a leading automotive retailer with an extensive network of dealerships across Australia. Our team is built on a foundation of industry expertise, outstanding customer service, and leading mechanical knowledge.
We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical maintenance. With over 900 dedicated employees, we value our people as one of our greatest assets.
Key Responsibilities- Deliver exceptional face-to-face customer service
- Maintain positive relationships with customers and colleagues
- Provide regular updates to customers to ensure they feel valued
- Communicate effectively with internal teams to ensure vehicles are completed and ready on time for customers
- Handle customer concerns and complaints in a professional manner
- Earn eagerness to learn and grow, while being humble when mistakes are made
- Offer accurate estimates for customers requiring additional work or repairs
- Be a champion of objections – finding a positive outcome
- Participate in ongoing training and development to enhance skills
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