Automotive Service Advisor

2 days ago

Gold Coast, Queensland, Australia Mercedes Benz Gold Coast Full time $60,000 - $80,000 per year

Join Our Team at Mercedes-Benz Gold Coast as a Service Advisor

Are you passionate about delivering exceptional customer service? Mercedes-Benz Gold Coast is looking for a dedicated Service Advisor to be the friendly face at our front service desk, ensuring our guests receive outstanding care.

As the Service Advisor, you will serve as the vital link between our valued customers and the workshop team. Your role involves coordinating service activities, managing appointments, and ensuring a smooth, efficient operation within our service department.

Key Responsibilities:

  • Schedule and confirm appointments with clients
  • Prepare and update job cards
  • Contact guests the evening before their service to confirm details and scope of work
  • Maintain accurate records of customer and vehicle information
  • Greet guests professionally and warmly
  • Inspect vehicles alongside clients to assess condition and identify concerns
  • Book vehicles in, diagnose issues, and log service requests for workshop review
  • Communicate clearly and consistently with customers throughout the service process
  • Ensure all dealership and manufacturer policies are followed
  • Coordinate repair and maintenance services with clients and obtain necessary approvals

Desired Qualifications and Experience:

  • Strong product knowledge of Mercedes-Benz vehicles
  • Previous experience as a Service Advisor or qualified technician
  • Excellent presentation and professional demeanour
  • Exceptional customer service and communication skills
  • Eagerness to learn and grow within the role
  • Goal-oriented with a focus on achieving individual and team KPIs

If you're interested in joining our prestigious Mercedes-Benz Gold Coast team, please click the 'Apply Now' button below.

We appreciate all applications; however, only shortlisted candidates will be contacted for an interview. Thank you for your interest

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