Automotive Service Advisor

2 days ago

Gold Coast, Queensland, Australia Mercedes Benz Gold Coast Full time $60,000 - $80,000 per year

Join Our Team at Mercedes-Benz Gold Coast as a Service Advisor

Are you passionate about delivering exceptional customer service? Mercedes-Benz Gold Coast is looking for a dedicated Service Advisor to be the friendly face at our front service desk, ensuring our guests receive outstanding care.

As the Service Advisor, you will serve as the vital link between our valued customers and the workshop team. Your role involves coordinating service activities, managing appointments, and ensuring a smooth, efficient operation within our service department.

Key Responsibilities:

  • Schedule and confirm appointments with clients
  • Prepare and update job cards
  • Contact guests the evening before their service to confirm details and scope of work
  • Maintain accurate records of customer and vehicle information
  • Greet guests professionally and warmly
  • Inspect vehicles alongside clients to assess condition and identify concerns
  • Book vehicles in, diagnose issues, and log service requests for workshop review
  • Communicate clearly and consistently with customers throughout the service process
  • Ensure all dealership and manufacturer policies are followed
  • Coordinate repair and maintenance services with clients and obtain necessary approvals

Desired Qualifications and Experience:

  • Strong product knowledge of Mercedes-Benz vehicles
  • Previous experience as a Service Advisor or qualified technician
  • Excellent presentation and professional demeanour
  • Exceptional customer service and communication skills
  • Eagerness to learn and grow within the role
  • Goal-oriented with a focus on achieving individual and team KPIs

If you're interested in joining our prestigious Mercedes-Benz Gold Coast team, please click the 'Apply Now' button below.

We appreciate all applications; however, only shortlisted candidates will be contacted for an interview. Thank you for your interest

  • service advisor/mechanic

    1 week ago

    Gold Coast, Queensland, Australia Palm Beach Motors Full time $60,000 - $80,000 per year

    Are you passionate about the automotive industry and thrive in a fast-paced, customer-focused environment? We're looking for a Service Advisor who not only understands the mechanical side of vehicles but also excels in communication, organization, and customer service.We're seeking a proactive and mechanically knowledgeable individual — ideally someone...

  • Automotive Detailer

    1 week ago

    Gold Coast, Queensland, Australia GOLD COAST COLLISION CENTRE PTY LTD Full time $40,000 - $60,000 per year

    Automotive detailer required for busy Burleigh heads collision repair business.Daily duties of this role include detailing vehicles, general cleaning and other duties as required within the workshop.The successfulapplicant need not have any previous experience but should have a passion for the automotive industry and a willingness to learn on the job.You...

  • Automotive Technician

    1 week ago

    Gold Coast, Queensland, Australia Hinterland Toyota Full time $100,000 - $120,000 per year

    Hinterland Toyota is seeking a experienced and qualified Automotive Technician to join our esteemed Service Team on the Gold coast..We pride ourselves on being Guest Centric in everything we do and creating a safe working environment and fun team culture that values the contributions of our ever-growing Hinterland Toyota Family.Reporting to the Service...

  • Customer Service

    2 days ago

    Gold Coast, Queensland, Australia Von Bibra Motors Full time $40,000 - $60,000 per year

    von Bibra Ferry Rd is now seeking a Customer Service/Service Advisor to be part of our LDV/Suzuki Service team located in Ashmore.The ideal candidate should possess a keen interest in the exciting Automotive Industry and whilst experience would be preferred, we would look favorable upon someone with an appropriate customer service background.We at von Bibra,...

  • Automotive Technician

    2 days ago

    Gold Coast, Queensland, Australia Hyundai Australia Full time $60,000 - $90,000 per year

    Genesis Motors Australia Working at Genesis Motors Australia Genesis is a global luxury automotive brand that delivers the highest standards of performance, design, safety, and innovation while looking towards a more sustainable future. Genesis designs customer experiences that go beyond products, embodying audacious, progressive and distinctly Korean...

  • New Vehicle Detailer

    7 days ago

    Gold Coast, Queensland, Australia Frizelle Sunshine Automotive Full time $60,000 - $80,000 per year

    Enjoy access to our Staff benefits, including discounts on parts and servicingPlenty of opportunity, growth and training availableSupportive environment with ongoing feedback and guidance to ensure you succeedJoin Frizelle Sunshine Automotive, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the...

  • Parts Interpreter

    6 days ago

    Gold Coast, Queensland, Australia Frizelle Sunshine Automotive Full time $60,000 - $80,000 per year

    National leading parts supplierEnjoy exclusive staff discounts on lifestyle and automotive productsJoin a national company with dealerships across QLD, NSW, VICFrizelle Sunshine Automotive is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive dealer groups. We have expanded across South West Sydney, Sydney's...

  • General Sales Manager

    7 days ago

    Gold Coast, Queensland, Australia Frizelle Sunshine Automotive Full time $90,000 - $120,000 per year

    To assist with the continuous growth, Frizelle Sunshine is now seeking aGeneral Sales Managerto join theIsuzu TrucksTeam atArundel Commercial Centre.This opportunity will provide exposure to both new and used trucks. The successful individual will balance the responsibilities of managing relationships, customer service and sustainable financial growth. We...

  • Sales Manager

    6 days ago

    Gold Coast, Queensland, Australia Frizelle Sunshine Automotive Full time $80,000 - $120,000 per year

    Join one of the largest automotive dealerships in AustraliaAttractive salary package including lucrative commission, company carExciting brands, beautiful location and endless opportunitiesOur multi-franchise dealership located 8 minutes from the Gold Coast airport in the heart of Tweed is seeking an enthusiastic and highly motivated New / Used Vehicle Sales...

  • Automotive Technician

    1 week ago

    Gold Coast, Queensland, Australia Euro Edge Full time $60,000 - $80,000 per year

    Euro Edge is a modern workshop located in Ormeau which specialises in the maintenance and repair of European Vehicles. The workshop also offers off-car cleaning for DPFs through a Hydro DCS-20 machine, ADAS calibrations and Wheel Alignments.We are committed to providing our customers with an exemplary standard of customer service and provide a high level of...