High End Automotive Customer Service Representative

1 week ago

Gold Coast, Queensland, Australia beBeeAutomotive Full time $75,000 - $120,000
Job Description

As a Service Advisor, you will serve as the primary point of contact for customers in our high-end automotive sector. Your exceptional service and expertise will ensure customer satisfaction and loyalty.

Responsibilities include:

  • Welcoming customers and scheduling service appointments.
  • Providing comprehensive explanations about service work, pricing, and time estimates.
  • Offering advice on warranty protections and additional service options.
  • Coordinating with technicians to guarantee services are completed on time.
  • Maintaining accurate customer service records and conducting follow-ups to gauge satisfaction.
  • Resolving customer inquiries and issues with professionalism.
Required Skills & Qualifications

To excel in this role, you should possess:

  • Experience as a Service Advisor in the automotive industry, preferably with luxury brands.
  • A strong understanding of automotive service processes and terminology.
  • Excellent communication and interpersonal skills.
  • Proficiency in service management software and administrative tools.
  • A strong commitment to delivering exceptional customer service.
  • The ability to multitask and work effectively in a fast-paced environment.
Benefits

We offer:

  • A competitive salary and performance incentives.
  • Professional growth and training opportunities.
  • Employee discounts on vehicles and services.
  • A team-oriented environment at a prestigious company.
Why Work with Us?

At our esteemed dealership, we value:

  • Drive car available on lower base salary and FBT contribution.

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