Senior Account Delivery Manager

4 hours ago


Darwin, Northern Territory, Australia NEC Australia Full time
{"title": "Senior Account Delivery Manager", "content": "About the Role

We are seeking a highly skilled Senior Account Delivery Manager to lead our Managed Services for a key government client. As the primary liaison between the customer and NEC, you will ensure the overall delivery and performance of IT Network Services.

Your responsibilities will include managing service delivery to fulfill contractual commitments, implementing continuous improvements, and ensuring that our IT services align with the customer's IT strategy, goals, and objectives.

You will work closely with the customer to resolve any service issues and report on performance. Your leadership will shape our business's future and ensure outstanding service delivery.

About You
  • Extensive experience leading and managing technical teams in an IT managed services environment.
  • Strong experience in relationship management, working collaboratively with enterprise customers.
  • Previous experience in IT network infrastructure environments.
  • Excellent problem-solving skills to lead teams in troubleshooting and quickly resolving delivery issues.
  • Experience in providing support, supervising staff, and mentoring in tech support and service delivery.
What's in it for you?
  • Enjoy bonus and wellness days after your first 6 months at NEC.
  • Discounted health insurance through corporate partners.
  • Access great discounts, vouchers, movie tickets, and deals from various retail, entertainment, and travel providers.
  • 14 weeks of paid parental leave.
  • Up to 4 paid volunteer days per year.
  • Option to purchase additional leave.
  • Free confidential counseling for employees and immediate family members via our employee assistance program.
  • Salary sacrificing options (car leasing, superannuation, etc.).
  • Health and wellbeing programs, and more.
", "lang_code": "en-US"}

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