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Sports and Entertainment Industry Customer Success Manager
2 weeks ago
This is a Customer Success Manager role in the sports and entertainment industry.
Job Description:We are seeking a highly motivated and organized professional to join our team as a Customer Success Manager. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, driving customer adoption and retention, and identifying new business opportunities.
Key responsibilities include:
- Owning the customer journey: Oversee the entire post-sales lifecycle from onboarding to renewal with your assigned book of business.
- Drive platform adoption: Ensure customers maximize value through feature utilization and campaign execution.
- Build relationships: Become a trusted advisor, developing strong ties across diverse stakeholders.
- Deliver measurable success: Help customers achieve fan engagement goals and ensure ongoing platform success.
Required Skills and Qualifications:
To succeed in this role, you will need:
- 2+ years of experience in Customer Success, Account Management, or Digital Marketing.
- Confident relationship-builder with the ability to engage senior stakeholders and drive outcomes.
- Excellent communication and presentation skills; able to simplify complex ideas for any audience.
- Experience leading digital strategy, with confidence in making recommendations.
- Industry knowledge or experience within Sports OR Music/Entertainment such as a sports club, league, vendor or partner (ticketing, technology platform, marketing, promoter, agency).
Benefits:
As a valued member of our team, you can expect:
- A dynamic and supportive work environment.
- Opportunities for career growth and development.
- A competitive compensation package.
- A comprehensive benefits program.
About Us:
We are a fast-growing company that is passionate about delivering exceptional customer experiences. We believe in fostering a positive and inclusive work environment that encourages creativity, innovation, and collaboration.
We celebrate diversity and welcome applicants from all backgrounds.
