Sports And Live Entertainment Customer Experience Specialist
7 days ago
We are a leading technology company that helps sports, music and entertainment brands build better fan experiences.
Our innovative platform is used by industry leaders in Sports, Music & Entertainment to engage, collect and activate fan data so they can market smarter.
Based in Richmond, Melbourne, our APAC business has built its reputation across Australia, New Zealand and the Asian region over the past four years, founded on strong partnerships and a service mentality.
We work with industry leaders in the sports, music & entertainment space, including the AFL, NRL, NBL, Netball and more.
The role will require some attendance at our office, with occasional on-site visits to customers across the APAC region.
Job DescriptionWe are seeking an experienced Customer Success Manager who will collaborate with leading sports and entertainment organisations on cutting-edge digital marketing campaigns.
As a Customer Success Manager, you will oversee the entire post-sales lifecycle from onboarding to renewal with your assigned book of business.
You will drive platform adoption by ensuring customers maximise value through feature utilisation and campaign execution.
You will build relationships by becoming a trusted advisor, developing strong ties across diverse stakeholders.
You will deliver measurable success by helping customers achieve fan engagement goals and ensure ongoing platform success.
Responsibilities:- Own the customer journey: Oversee the entire post-sales lifecycle—from onboarding to renewal with your assigned book of business.
- Drive platform adoption: Ensure customers maximise value through feature utilisation and campaign execution.
- Build relationships: Become a trusted advisor, developing strong ties across diverse stakeholders.
- Deliver measurable success: Help customers achieve fan engagement goals and ensure ongoing platform success.
- 2+ years of experience in Customer Success, Account Management, or Digital Marketing.
- Confident relationship-builder with the ability to engage senior stakeholders and drive outcomes.
- Excellent communication and presentation skills; able to simplify complex ideas for any audience.
- Experience leading digital strategy, with confidence in making recommendations.
- Industry knowledge or experience within Sports OR Music/Entertainment such as a sports club, league, vendor or partner (ticketing, technology platform, marketing, promoter, agency).
Work on innovative tech and bring your ideas to life.
Expansion in every direction — new places, teammates, and knowledge.
Central Richmond location, 1 minute from the station in a lively and dynamic co-working space with coffee machine, pool table, drinks and snacks.
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