IT Service Optimization Specialist

6 days ago


Perth, Western Australia beBeeItil Full time $80,000 - $100,000
Job Summary

The IT Service Management (ITSM) Coordinator plays a crucial role in supporting the ITSM Process Manager and enhancing the IT Service Management toolset. The coordinator will provide strategic and operational guidance on ITIL-based processes, develop and implement enhancements to the ServiceNow platform, and collaborate with stakeholders to gather requirements and translate them into technical solutions within ServiceNow.

Main Responsibilities
  • Provide expert guidance on ITIL framework implementation and management.
  • Develop and implement process improvements in the ServiceNow platform.
  • Collaborate with stakeholders to identify and prioritize business requirements.
Essential Skills and Qualifications
  • Strong experience with ITIL framework and ServiceNow platform administration.
  • Proficiency in Change, Configuration, Event, and Release Management processes.
  • Hands-on experience with ServiceNow configuration and customization.
  • Experience working in Enterprise-scale environments is highly desirable.
  • Relevant ITIL/ITSM industry certifications are highly regarded.
Benefits of Working in This Role
  • Promote IT service excellence through effective ITIL implementation.
  • Improve overall service quality and delivery efficiency.
  • Foster collaborative relationships with internal stakeholders.


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