Service Design Transformation Lead

2 days ago


Sydney, New South Wales, Australia Legal Aid NSW Full time

The Legal Aid NSW is committed to delivering exceptional services to its clients. As a Service Design Transformation Lead, you will play a critical role in driving service design initiatives that will transform the way services are delivered to our schools.

About the Role

This is an exciting opportunity to join our team and contribute to the continuous improvement of operational procedures, user documentation, and training materials. The successful candidate will have experience in leading the successful delivery of service design initiatives and be able to think critically and creatively to solve complex problems.

Key Responsibilities
  • Understand customer needs and develop solutions to address complex customer issues/needs
  • Apply human-centred design and innovative approaches to support a customer-centre model of solution design
  • Undertake research and analysis to develop solutions and make recommendations to drive process improvements
  • Support the end-to-end delivery of service design initiatives
Requirements
  • Tertiary qualifications in Project Management, Business Studies, Service and Customer Experience and/or equivalent
  • Hold a valid clearance for paid work with Children (Working with Children Check)

We offer a $116,211 - $128,061 + super salary package, along with a range of benefits including hybrid and flexible work options, remote availability, and opportunities for professional development. If you are passionate about service design and want to make a difference in the lives of our clients, please apply today



  • Sydney, New South Wales, Australia ignite Full time

    About IgniteIgnite is a dynamic and transformational organization that strives to make a real impact on users' lives. We're passionate about designing services that prioritize user needs and government objectives.Job OverviewWe're seeking an experienced Service Designer to join our innovative team within the government department. As a Service Designer, you...

  • Service Design Lead

    7 days ago


    Sydney, New South Wales, Australia Legal Aid NSW Full time

    We are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. Our motivation, purpose, and goal drive us to deliver exceptional services.This role is responsible for driving service design initiatives that will transform the way we deliver support services to our schools. By working collaboratively with...


  • Sydney, New South Wales, Australia Legal Aid NSW Full time

    At Legal Aid NSW, we are committed to delivering exceptional service design that transforms the lives of our students and educators. This exciting opportunity is for a Service Design Innovation Lead to join our team in Parramatta CBD, driving initiatives that will revolutionize the way services are delivered to our schools.About the RoleThis permanent...


  • Sydney, New South Wales, Australia ignite Full time

    At ignite, we're passionate about designing services that have a real impact on users' lives. As a talented Service Designer, you'll thrive in a dynamic and transformational environment, working closely with a diverse team of professionals to develop services prioritizing user needs and government objectives.A strong focus on researching customer/user...

  • Service Design Lead

    3 weeks ago


    Sydney, New South Wales, Australia Legal Aid NSW Full time

    Lead Service Designer RoleThis is an exciting opportunity to join Legal Aid NSW as a Lead Service Designer. As a key member of our team, you will be responsible for driving service design initiatives that transform the way services are delivered to our clients. You will work collaboratively with stakeholders to identify opportunities for improvement and...

  • Lead Service Designer

    1 month ago


    Sydney, New South Wales, Australia Legal Aid NSW Full time

    About the RoleThis is an exciting opportunity to join Legal Aid NSW as a Lead Service Designer, driving service design initiatives that will transform the way services are delivered to our schools.As a key member of our team, you will work collaboratively with stakeholders to identify opportunities for improvement and develop solutions to address complex...


  • Sydney, New South Wales, Australia Legal Aid NSW Full time

    Company OverviewEducation changes lives forever. It broadens horizons, breaks down barriers, and fires imaginations. At Legal Aid NSW, we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. This is our motivation, our purpose, and our goal.SalaryThe salary for this role is relative to experience,...


  • Sydney, New South Wales, Australia Legal Aid NSW Full time

    At Legal Aid NSW, we're committed to delivering exceptional services that make a lasting impact on the lives of our clients and communities. We're seeking a skilled Service Designer to lead our efforts in transforming the way we deliver support services to schools.About the RoleThis is an exciting opportunity to join our team and drive service design...


  • Sydney, New South Wales, Australia Eucalyptus Full time

    Eucalyptus, a pioneering Australian-founded digital healthcare company, seeks an accomplished Senior Product Designer to drive the transformation of patient experiences. As a key member of our Product and Design team, you will contribute to shaping the future of healthcare technology.With a strong focus on user-centered design, we are committed to making...


  • Sydney, New South Wales, Australia COGNIZANT Full time

    About CognizantCognizant is a leading global professional services company that empowers businesses to transform and succeed in the digital era. Our industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.Job Summary:We are seeking an experienced Senior UX/UI Designer Transformation Lead to join...

  • Service Design Lead

    1 month ago


    Sydney, New South Wales, Australia TPG Telecom Full time

    We are seeking a highly skilled Service Design Lead to join our team at TPG Telecom. As a Service Design Lead, you will be responsible for leading a team of Service Designers who will partner cross-functionally and embed customer experience best practices in product and service development, improvement programs, and associated operational processes.Key...

  • Service Design Lead

    1 month ago


    Sydney, New South Wales, Australia TPG Telecom Full time

    Service Design LeadWe're seeking a seasoned Service Design Lead to join our team at TPG Telecom. As a key member of our customer experience team, you'll be responsible for leading a team of Service Designers who will partner cross-functionally to embed customer experience best practices in product and service development, improvement programs, and associated...

  • Service Design Lead

    4 weeks ago


    Sydney, New South Wales, Australia TPG Telecom Full time

    Customer Experience Innovation Manager OpportunityTPG Telecom is seeking a highly skilled Customer Experience Innovation Manager to lead the design of transformative customer experiences across our brands.About the RoleThe Customer Experience Innovation Manager will be responsible for developing and implementing innovative customer experience strategies that...


  • Sydney, New South Wales, Australia Ivory Group Full time

    About Ivory GroupWe're a leading design & construct fit-out and refurbishment company in Australia, working with top brands and businesses.Salary Range: $120,000 - $180,000 per annum + benefitsAbout the RoleThis is a unique opportunity to lead our design team in delivering bespoke projects from concept to completion. As Design Transformation Director, you'll...


  • Sydney, New South Wales, Australia SG Fleet Full time

    **Job Title:** Digital Transformation Experience Designer About Us:SG Fleet is a leading financial services company specializing in fleet management, vehicle leasing, and salary packaging with a presence across Australia, the UK, and NZ. We have a total portfolio under management of $2.5 Billion and over 1200 employees. Salary:$110,000 - $140,000 per...


  • Sydney, New South Wales, Australia Amazon Full time

    Cloud Solutions ExpertWe're seeking a highly skilled Cloud Transformation Lead to join our team at Amazon Web Services (AWS). This is an exceptional opportunity for a seasoned IT professional to leverage their expertise in cloud computing and drive business success.About the RoleThe Cloud Transformation Lead will be responsible for leading our clients'...


  • Sydney, New South Wales, Australia Legal Aid NSW Full time

    About Legal Aid NSWLegal Aid NSW is committed to delivering high-quality education services that transform lives. Our mission is to provide access to justice, freedom of expression, and the enrichment of lives through education.About the RoleThis is an exciting opportunity to join our team as a Strategic Service Design Lead, driving service design...


  • Sydney, New South Wales, Australia Legal Aid NSW Full time

    About the OpportunityWe are seeking an experienced Transformation Strategy Lead to join our team in Sydney.Job DescriptionLeverage your expertise in project management methodologies and human-centered design to drive the implementation of large-scale transformation initiatives.Collaborate with cross-functional teams to oversee the design, development, and...


  • Sydney, New South Wales, Australia Infosys Singapore & Australia Full time

    Unlock Agile Potential with Our TeamWe are looking for a seasoned Agile Transformation Lead to join our team in Infosys Singapore & Australia.A pioneer in breaking down barriers between strategy and execution, our company delivers superior business value to clients by advising them on strategy and process optimisation as well as IT-enabled transformation.The...

  • Service Designer

    1 month ago


    Sydney, New South Wales, Australia ignite Full time

    About the OpportunityWe are seeking a talented Service Designer to join our innovative team within a growing department. As a Service Designer, you will work closely with a diverse team of professionals, contributing to the development of services that prioritize user needs and government objectives.Key ResponsibilitiesDesign end-to-end service journeys,...