Service Design Transformation Lead
2 days ago
The Legal Aid NSW is committed to delivering exceptional services to its clients. As a Service Design Transformation Lead, you will play a critical role in driving service design initiatives that will transform the way services are delivered to our schools.
About the RoleThis is an exciting opportunity to join our team and contribute to the continuous improvement of operational procedures, user documentation, and training materials. The successful candidate will have experience in leading the successful delivery of service design initiatives and be able to think critically and creatively to solve complex problems.
Key Responsibilities- Understand customer needs and develop solutions to address complex customer issues/needs
- Apply human-centred design and innovative approaches to support a customer-centre model of solution design
- Undertake research and analysis to develop solutions and make recommendations to drive process improvements
- Support the end-to-end delivery of service design initiatives
- Tertiary qualifications in Project Management, Business Studies, Service and Customer Experience and/or equivalent
- Hold a valid clearance for paid work with Children (Working with Children Check)
We offer a $116,211 - $128,061 + super salary package, along with a range of benefits including hybrid and flexible work options, remote availability, and opportunities for professional development. If you are passionate about service design and want to make a difference in the lives of our clients, please apply today
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