Laboratory Instrumentation Specialist

15 hours ago

Melbourne, Victoria, Australia beBeeServiceEngineer Full time $60,000 - $80,000

Field Service Engineer

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This role offers a unique opportunity to become the technical face of our organization, working closely with scientists and procurement teams to deliver top-notch service and support. Your extensive knowledge of laboratory instrumentation and analytical technology will enable you to troubleshoot complex issues and implement repairs with precision.

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As a Field Service Engineer, you will be responsible for installing, commissioning, maintaining, and repairing a diverse portfolio of instruments. You will work in collaboration with our sales, applications, and logistics teams to ensure seamless delivery of products and services.

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Key Responsibilities:

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  • Instrument Setup and Maintenance: Deliver on-site instrument setup, IQ/OQ, operator training, and handover documentation.">
  • Preventive Maintenance and Troubleshooting: Plan and perform scheduled preventive maintenance, troubleshoot faults, implement repairs, and verify performance to factory specs.">
  • Customer Support: Provide phone and email triage, user refresher training, escalate complex issues, coordinate loan instruments and spare parts, and maintain accurate service cases in CRM.">
  • Inventory Management: Manage boot stock and local inventory, feedback recurring issues to product specialists, and contribute to the service knowledgebase.">
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Qualifications and Experience:

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  • Degree, diploma, or trade certification in Electronics, Mechatronics, Biomedical, Analytical Chemistry, or similar field.">
  • 3-5 years of field service or depot repair experience on laboratory/analytical instruments or medical devices; experience with liquid handlers, HPLC/LC MS, spectroscopy, or imaging systems highly valued.">
  • Demonstrated ability to read electrical schematics, service manuals, and use diagnostic software.">
  • Proficient in MS Office and CRM/ERP systems (e.g., Netsuite, Salesforce).">
  • Ability to travel within Australia/New Zealand, overseas as required.">
  • Valid driver's license and eligibility to work in Australia.">
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Required Skills:

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  • Customer-centered communication – ability to translate technical findings into clear actions for scientists and procurement teams.">
  • Time and priority management – juggle installations, break-fix calls, and admin without compromising quality.">
  • Analytical thinking – systematic problem-solving, root-cause analysis, data-driven decisions.">
  • Team ethos – collaborates with sales, applications, and logistics, positive mindset, and constructive team member.">
  • Continuous learning mindset – keeps certifications current, embraces new technologies.">
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Benefits:

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  • Competitive base salary, performance bonus, and car allowance.">
  • Laptop, phone, toolkit, and expense card supplied.">
  • Structured onboarding, OEM factory training, and ongoing professional development plan.">
  • Inclusive, values-driven culture where your work enables real scientific progress.">
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Travel:

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Approximate domestic travel commitment: 30%

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Territory covers Australian capital-city and regional customer sites; occasional New Zealand travel or overseas factory training may be required.

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