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Field Service Specialist

2 months ago

Brisbane, Queensland, Australia STERIS Full time

About the Role

STERIS is seeking a skilled Field Service Engineer to join our team in Australia. As a Field Service Engineer, you will be responsible for performing equipment installation, validation, service, and repair for all ranges of STERIS equipment within assigned territories in Australia.

Key Responsibilities

  • Develop and implement technical service functions for STERIS equipment.
  • Perform equipment installations, preventive maintenance, validations, and repair of equipment and products in the field as assigned.
  • Interface with customers via customer visits, telephone, or email to provide quality product support.
  • Provide in-service sessions for customers and conduct equipment and product clinical trials demonstrating applications with regards to systems, accessories, and techniques.
  • Provide applications, user, and technical training.
  • File product complaints according to company procedures.
  • Assist with spare parts inventory management for various products.
  • Identify training needs and make recommendations.
  • Maintain preventive maintenance and troubleshooting and document accordingly.
  • Document and update internal procedures.
  • Manage and maintain equipment/spares database file through accurate documentation of movement, tracking, and repair statuses.
  • Deliver a superior level of customer after-sales support.

Requirements

  • Trades Certificate, Engineering Certificate/Diploma with strong hands-on technical service experience with medical equipment.
  • Experience in troubleshooting, repair, modify, overhaul, or refurbish standard and special-purpose equipment and systems components.
  • Ability to operate a computer, have an intermediate understanding of DOS and Windows, as well as proficiency in Microsoft Office software packages, such as Word, Excel, and PowerPoint.
  • Visual acuity and manual dexterity necessary to manipulate tools and equipment to perform essential functions.
  • Customer-oriented and focused.
  • Travel within Australia as assigned. May require occasional travel outside of Australia.

About STERIS

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. We help our customers create a healthier and safer world by providing innovative healthcare, life sciences, and dental products and services.