Service Operations Manager
4 weeks ago
About the Role
This newly created position supports the CEO in expanding the business into Fire Safety and Protection Services. Based in the office, you will drive efficiencies and results, ensuring the delivery of products and services on time for inspections, testing, and services of essential fire and electrical safety measures.
Key Responsibilities
Manage operations in accordance with site requirements, leading client contract meetings. Build and maintain strong relationships with existing clients, serving as their primary point of contact for all fire safety needs. Job management and allocation, including services, installations, and repair data via the CRM. Manage service contracts efficiently, overseeing contract KPIs, ensuring service delivery meets expectations, and resolving disputes promptly. Lead, mentor, train, and supervise your team, ensuring consistency of processes and procedures. Take accountability for the overall leadership, budget, safety, and performance of your team.
About You
We are looking for a sales-focused individual to help drive this business forward. To be successful in this role, you will bring the following skills and attributes:
- Experience in managing a service team with knowledge and understanding of Fire Protection Systems and maintenance practices.
- Essential licenses – Fire Occupational License, Electrical License, Work at Heights, Working with Children, General Safety Induction, Drivers License.
- Strong people management skills/ability to manage and lead a team.
- Experience with monthly forecasting and reporting.
- Ability to manage targets for sales and profit.
- Knowledge across relevant building codes and Australian Standards.
What We Offer
This role is part of the Senior Level Team and will allow you to come in and make it your own – grow the business, grow your salary. On offer is a generous Salary Package including Base + Super + Company Car + Bonus.
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