Customer Service Professional
5 days ago
At Commonwealth Bank of Australia, we're committed to delivering exceptional customer experiences.
We're seeking a highly skilled and motivated Customer Service Representative to join our Group Fraud Management Services team.
About the Role
This 12-month fixed-term position offers an exciting opportunity to work in a fast-paced and highly regulated environment, where you'll play a critical role in identifying and resolving potential fraud and scam activity.
Key Responsibilities
- Analyzing system-detected scam and fraud cases to ensure accurate decision-making.
- Liaising with customers to resolve disputes and provide excellent service.
- Working collaboratively with stakeholders to identify trends and improve processes.
- Maintaining accurate records and adhering to protocols and procedures.
Requirements
- Strong customer service skills and ability to build positive relationships.
- Excellent communication and problem-solving skills.
- Able to work in a dynamic and fast-paced environment.
- Punctual, team-oriented, and eager to learn.
- Good phone etiquette and ability to make on-the-spot decisions.
What We Offer
- A competitive salary range of $60,000 - $80,000 per annum.
- The opportunity to develop your skills and career in a leading financial institution.
- A supportive and inclusive work environment.
- Ongoing training and development opportunities.
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