Service Support Specialist
3 weeks ago
Are you looking for a challenging role that combines administrative and technical skills? We have an exciting opportunity for a Service Support Officer to join our team at Richard Jay, a leading provider of laundry and warewashing solutions.
Key Responsibilities:- Coordinate between service technicians, administration staff, customers, and clients to ensure seamless service delivery.
- Process customer requests for service effectively and follow up as required.
- Administer client service and order information into our computerised system, generating reports as needed.
- Act as the primary point of contact for all incoming service, support, and spare parts requests from internal and external customers.
- Excellent phone manner, written, and verbal communication skills.
- Strong customer service skills and customer follow-up procedures.
- Methodical worker with great attention to detail.
- Experience with computerised systems.
- Proactive, self-starter, and reliable with an enthusiastic 'can-do' attitude.
- Proficient in Microsoft Office Applications, with Excel being essential.
- Able to demonstrate multi-tasking abilities, priority, and Time Management in a team-work environment.
As a Service Support Officer, you will be part of a dynamic team that values mentorship and career progression. We offer a unique opportunity to learn every aspect of our expanding business and become part of our national team of 50+ talented individuals. Our workplace fosters a warm, collaborative culture with a focus on delivering premium customer service.
Richard Jay is a wholly owned Australian company with a genuine national footprint, providing laundry, warewashing, and chemical dispensing solutions for hospitality, healthcare, government, and community operations of all sizes. We are committed to career progression and offer a comprehensive in-house training program to support your growth and development.
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Service Support Specialist
4 weeks ago
Acacia Ridge, Queensland, Australia Richard Jay Full timeService Support OfficerAre you looking for a challenging role that combines administrative and technical skills? We have an exciting opportunity for a Service Support Officer to join our team at Richard Jay, a leading provider of laundry, warewashing, and chemical dispensing solutions.Key Responsibilities:Coordinate between service technicians,...
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Service Support Specialist
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Acacia Ridge, Queensland, Australia Richard Jay Full timeService Support OfficerAre you looking for a challenging role that combines administrative and technical skills? We have an exciting opportunity for a Service Support Officer to join our team at Richard Jay, a leading provider of laundry and warewashing solutions.Key Responsibilities:Coordinate between service technicians, administration staff, customers,...
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