Customer Service Ambassador

4 weeks ago

Sydney, New South Wales, Australia Menzies Aviation Full time

At Menzies Aviation, we pride ourselves on delivering exceptional time-critical logistics services across the globe. Our teams have been driven by a passion for people and excellence since 1833.

We are now seeking a Customer Service Ambassador to join our team at the International Terminal. As a key representative of our brand, you will be responsible for ensuring that our passengers receive the highest level of service and support.

The role involves:

  • Providing passenger check-in services, both manual and automated;
  • Validating passports and documents to ensure compliance with regulations;
  • Tagging baggage, arranging seating, and issuing boarding passes with precision and care;
  • Maintaining the highest standards of safety and security protocols;

In addition to these core responsibilities, you will also be expected to:

  • Work effectively as part of a dynamic team to deliver exceptional customer experiences;
  • Communicate professionally and courteously with passengers, colleagues, and stakeholders;
  • Demonstrate a high level of attention to detail in all aspects of your work;
  • Develop and maintain strong organizational skills to manage multiple tasks and priorities;

To succeed in this role, you will need to possess excellent communication skills, both written and verbal, and be able to work well under pressure. You must also be available to work a 7-day rotating roster without restrictions.

As an equal opportunities employer, we welcome applications from diverse candidates who share our commitment to creating an inclusive working environment. We strive to foster a culture where everyone feels valued and empowered to reach their full potential.

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