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Customer Service Ambassador

1 month ago


Sydney, New South Wales, Australia Remote Staff Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Ambassador, you will be responsible for delivering exceptional customer experiences through email and voice channels.

Key Responsibilities
  • Respond to customer inquiries in a timely and professional manner.
  • Maintain accurate records and data within our ERP system.
  • Manage customer interactions on Shopify and utilize helpdesk tools like Re-Amaze to resolve issues efficiently.
  • Process refunds accurately and maintain excellent phone etiquette skills.
Requirements
  • Familiarity with Shopify and experience with helpdesk tools is preferred.
  • Prior retail or fashion experience is an asset.
  • Strong English language skills, both written and verbal, are essential.
  • You must have strong communication and problem-solving skills, as well as the ability to work independently in a fast-paced environment.
What We Offer

As a Customer Service Ambassador at Remote Staff, you can expect:

  • A competitive salary of approximately £22,000 per annum (dependent on experience).
  • The opportunity to work with a dynamic and growing online fashion retailer.
  • A flexible schedule between 7 am and 7 pm UK time.
  • A comprehensive training program to ensure your success in this role.
About Us

At Remote Staff, we pride ourselves on delivering exceptional customer service and a seamless shopping experience. Our company culture values teamwork, innovation, and continuous improvement.