Guest Service Professional

1 week ago

Sydney, New South Wales, Australia beBeeExpert Full time $55,000 - $65,000
Customer Experience Expert

 

  • Deliver exceptional guest service by anticipating and attending to their queries with empathy and attention to detail.
  • Welcome guests efficiently and ensure a seamless check-in/out process.
  • Process daily transactions accurately and collaborate with departments to provide an outstanding hotel experience.
  • Display flexibility and adaptability in rotating across 7-day rosters with a positive attitude.

What You'll Bring:

  • Previous customer service experience in a hotel environment, showcasing excellent communication and interpersonal skills.
  • A logical approach to resolving concerns and delivering solutions that meet guest needs.
  • Empathy to anticipate and understand guest expectations, providing tailored service.
  • Attention to detail in handling requests and cashiering, ensuring accuracy and efficiency.
  • Familiarity with local sites and sounds, allowing you to provide expert recommendations and insights.
  • Minimum 6 months' commitment and a willingness to help your team succeed in achieving business objectives.

Why Choose Us:

Celebrate individuality and personality in our supportive work environment. Enjoy market-leading benefits, including:

  • 50% F&B discount across all venues, perfect for trying new culinary experiences.
  • $99 room rates and friends/family discounts, ideal for relaxation and exploration.
  • Lifestyle benefits, online learning, and career development plans, empowering you to grow professionally and personally.
  • Spa discounts and service recognition, acknowledging your hard work and dedication.

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