Receptionist - Patient Services Coordinator

1 month ago


Ballarat Central, Victoria, Australia Ballarat Health Services Full time

About the Role

This position is responsible for processing admission and discharges at Grampians Health Ballarat Early Parenting Centre. It includes reception, patient registration, capture of patient movements and supporting the patient journey administratively.

Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs.

Key Responsibilities

  • Provide a professional, patient-centric approach to service delivery.
  • Manage the administration of a patient's episode of care from outpatient attendance to inpatient admission and discharge.
  • Demonstrate the ability to manage and prioritise multiple tasks and adapt to changing needs appropriately.
  • Process enquiries and telephone requests ensuring appropriate action in a timely manner.

Skills & Experience

  • High level computer skills, accurate data entry and demonstrated proficiency in the use of a variety of computer applications.
  • Excellent customer service skills.
  • A team player, able to provide support and encouragement to peers.

Culture & Benefits

  • Flexible work arrangements and purchase leave opportunities.
  • Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays.
  • Access to Staff Fitness program.
  • Staff rewards and recognition programs.

Diversity and Inclusion

All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.

Grampians Health is a child-safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.



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