Luxury Hotel Operations Manager

11 hours ago

Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $140,000
Lead Front Office Executive

As a Lead Front Office Executive, you will play a pivotal role in overseeing the daily operations of our high-volume front office and guest experience departments. Your leadership skills will be put to the test as you balance strategic vision with day-to-day management.

To excel in this role, you must possess exceptional organizational skills, a keen eye for detail, and a passion for delivering flawless guest experiences. You will cultivate a constructive, collaborative, and performance-driven team culture that drives results and exceeds expectations.

Key Responsibilities:
  • Set operational direction in collaboration with senior leaders.
  • Provide guidance, coaching, and feedback to front office team members.
  • Ensure effective recruitment, training, development, and evaluation of all team members.
  • Drive performance by setting metrics and benchmarks and identifying areas for improvement.
  • Develop strong relationships with internal stakeholders and employees within the front office and guest experience departments.
  • Maintain visibility in the operation at key times and foster relationships with VIP, long-stay, and new guests.
  • Manage labour and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory control.
Requirements:
  • Prior experience in a leadership role within Rooms Division in a high-end hotel or resort.
  • A leadership style that is authentic, engaging, and strategic, based on identified business priorities and capable of coaching and driving direct reports to achieve success.
  • A positive attitude that shows resilience and maturity, adapting to different situations.
  • Impeccable communication and interpersonal skills.
  • Understanding of luxury service components with a sharp attention to detail and high focus on customer satisfaction.
  • Ability to prioritize, organize, problem-solve, and delegate in a fast-paced environment.
Benefits:
  • Competitive Salary and Wages.
  • Excellent Training and Development Opportunities.
  • Complimentary Accommodation at other Hotels and Resorts.
  • Complimentary Dry Cleaning for Employee Uniforms.
  • Complimentary Employee Meals.

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