Global CX Program Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $60,000 - $75,000
Customer Experience Specialist Position

The primary objective of this role is to design, manage, and implement a Voice of the Customer (VoC) survey program. This encompasses developing survey designs, managing data flows, conducting text analytics, creating dashboards, and establishing close-the-loop feedback systems.

This position requires expertise in VoC research programs, including metric development, benchmarking, and implementation. Proficiency in VoC survey platforms, particularly InMoment, is highly valued.

Key responsibilities include synthesizing diverse data sets and transforming complex findings into actionable insights. The ideal candidate should possess strong skills in Excel, SharePoint, and PowerPoint, as well as excellent communication and collaboration abilities.

A successful candidate will have experience in designing and managing VoC programs, with a focus on customer experience market research. They will be able to build and lead programs independently with minimal oversight, demonstrating initiative and ownership.

  • Key Responsibilities:
  • Develop and implement VoC research programs end-to-end.
  • Platform Expertise: Practical experience with VoC survey platforms.
  • Analytical Capability: Skilled in synthesising diverse data sets and translating complex findings into actionable insights.
  • Technical Proficiency: Strong skills in Excel, SharePoint, and PowerPoint.
  • Collaboration & Communication: Proven ability to work cross-functionally and present insights clearly to non-technical audiences.
  • Initiative & Ownership: Demonstrated success in building and leading programs independently with minimal oversight.
Requirements:
  • Experience must include the design and operational ongoing management of VoC programs, and market research related to customer experience.

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