Program Manager, Cx

5 days ago

Melbourne, Victoria, Australia Greater Western Water Limited Full time

6-month FTC.
Flexibility to WFH & at the Footscray Supportive and inclusive culture Work within an essential service that positively contributes to community About Greater Western Water We're water... and more.
GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne's CBD to Lancefield in the north and Bacchus Marsh in the west.
Click here to learn more Benefits We embrace flexibility and connection with a balance of on-site and WFH.
Free onsite parking (subject to availability) Gender neutral, 16-week parental leave available from commencement Monthly work life balance day off to treat yourself (if full-time) Free income protection and salary continuance insurance Access to corporate health insurance deals with major providers Wellbeing, prayer, and sensory rooms in the Footscray and Sunbury office The opportunity In this newly created role, you will lead and co-ordinate critical customer operations projects, support reporting requirements, assist in contributing to Board and other stakeholder requests across key status reports and important milestones.
This role will see you play a critical part in assisting the business and ensuring the delivery of critical and complex projects and updates, reporting and presentations, that will in turn influence and progress critical work.
Key to your success will be your ability to work collaboratively with the GM of Customer Experience and senior leadership teams across the business Responsibilities Lead critical Customer Experience Operations (CX) projects to deliver within a challenging and complex operational and remediation environment.
Ensure all critical CX regulatory and board reporting is developed, validated and delivered.
Coordinate complex CX, regulatory and board information, managing competing priorities to ensure reporting obligations are met.
Identify, recommend and communicate continuous improvement opportunities.
Work with Leaders to champion change and readiness arising from CX deliverables.
Skills & Experience Demonstrated experience managing programs to achieve required business outcomes.
Experience across governance and privacy obligations and identifying training needs and scope.
Effective communication, engagement and influencing skills, and experience with executive reporting.
Excellent organisation skills and the ability to work independently to manage, prioritise and drive critical outcomes.
See yourself thrive
Our vision for GWW is Thriving People and Country.
We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives.
We're supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.
We're seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.
Don't meet every single requirement?
If you're excited about this role, we encourage you to apply.
Don't delay your application, include your resume, and cover letter (no more than 1 page), shortlisting will commence early
The successful candidate will be required to complete pre-employment checks, including reference checks, medical assessments, a national police check, and verification of working rights in Australia.
Applications close: Sunday 14, September.

  • Program Manager

    3 days ago

    Melbourne, Victoria, Australia Probe Cx Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • CX Operations Manager

    7 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $108,739 - $144,989

    Job OverviewThe Customer Experience CX Operations Lead plays a pivotal role in managing the daily operations of the CX function.Responsibilities include handling escalations from the team and troubleshooting client issues. This position requires taking initiative on various projects, proposing improvements to systems and processes, and collaborating closely...

  • Cx Operations Manager

    3 days ago

    Melbourne, Victoria, Australia Domain Group Full time

    **Real Estate software for Agency clients.****- **Own CX strategy and processes, leadership of local & international team.****- **Hybrid working, sociable team and career development opportunities.****Who We Are**Domain Group is a leading Australian property marketplace made-up of a portfolio of brands across data insights, products and technology solutions....

  • Senior CX Trainer

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $145,000

    Lead CX Training and DevelopmentThis role involves leading the training and development of our Customer Experience team across all Victorian divisions.Key ResponsibilitiesDevelop structured 12-week training programs for new CX team members.Guide trainees through training, assessing progress using a capability matrix.Collaborate with Operational Leaders and...

  • CX Client Service Manager

    2 weeks ago

    Melbourne, Victoria, Australia CGLRS Full time $80,000 - $120,000 per year

    Company Description With our two market-leading brands, Creative Activation and Clemenger Field Marketing, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing.Clemenger Group is an endorsed Work180 employer of choice, recognised for our commitment to helping...

  • CX Client Service Manager

    7 days ago

    Melbourne, Victoria, Australia Creative Activation Full time $90,000 - $120,000 per year

    With our two market-leading brands,Creative Activation andClemenger Field Marketing, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing.Clemenger Groupis an endorsed Work180 employer of choice, recognised for our commitment to helping women thrive by raising...

  • Senior CX Designer

    7 days ago

    Melbourne, Victoria, Australia SKL Technology Full time $90,000 - $120,000 per year

    Be the voice of the client. Shape and build a brand-new CX insights function from the ground up.We're looking for a Senior Customer Experience Design with strong UX design skills, a knack for turning analytics into actionable strategies, and the confidence to work across the full customer experience lifecycle.In this newly created role, you'll have the rare...

  • CX Solutions Expert

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerExperience Full time $110,000 - $145,000

    Kytec is seeking a highly skilled and passionate CX Solutions Consultant to join our Customer Experience practice. This role involves consulting, facilitation, design, development, and implementation of innovative customer solutions.You'll work with tier-1 Contact Centre applications in Amazon Connect, Salesforce, Genesys, Webex, and Zoom, exploring how to...

  • Cx Manager

    5 days ago

    Melbourne, Victoria, Australia Buscojobs Full time

    The CX Manager within the CDMO team plays a crucial role in driving data-driven strategies for L'Oréal brands within the ANZ region.Reporting into the DDX Director, this role focuses on leveraging consumer insights and data to enhance brand engagement, personalise consumer experiences, and optimise marketing effectiveness across all touchpoints, with a...

  • CX Solutions Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Kytec Full time

    Kytec is seeking a highly skilled, enthusiastic and passionate CX Solutions Consultant to join our Customer Experience (CX) & Contact Centre Practice. This role involves consulting, facilitation, design, development and implementation of innovative customer solutions — from small to large enterprise deployments.You'll work with tier-1 Contact Centre...