Senior CX Trainer
2 weeks ago
This role involves leading the training and development of our Customer Experience team across all Victorian divisions.
Key Responsibilities- Develop structured 12-week training programs for new CX team members.
- Guide trainees through training, assessing progress using a capability matrix.
- Collaborate with Operational Leaders and the CX Training Manager.
- Maintain accurate records and support probation reviews.
- Extensive customer service experience preferably in residential building industry.
- Demonstrated leadership experience and proactive coaching mindset.
- Strong communication, stakeholder engagement and problem-solving skills.
- High emotional intelligence and ability to support and develop others.
- Excellent time management and Microsoft Office Suite proficiency.
- Desirable: Contact centre experience and relevant customer service qualifications.
We offer competitive salaries, generous product discounts, reward and recognition programs, health and wellbeing benefits, and opportunities for learning and development.
Our culture thrives on recognising and developing talent, with regular social activities, a fantastic team, and supportive leaders.
As a valued member of our team, you will have access to ongoing training and development opportunities that align with your career goals.
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Senior Business Development Director
4 days ago
Melbourne, Victoria, Australia Probe Cx Full timeWe're looking for a Senior Business Development Director to help drive our next stage of growth.In this individual contributor role, you'll be focused on building a strong pipeline and bringing in new enterprise and upper mid-market clients across ANZ.If you're a driven seller who enjoys the thrill of the chase and can bring strategic deals to life, you'll...
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Senior Business Development Director
4 weeks ago
Melbourne, Victoria, Australia Probe CX Full timeWe're looking for a Senior Business Development Director to help drive our next stage of growth.In this individual contributor role, you'll be focused on building a strong pipeline and bringing in new enterprise and upper mid-market clients across ANZ. If you're a driven seller who enjoys the thrill of the chase and can bring strategic deals to life, you'll...
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Senior CX Designer
7 days ago
Melbourne, Victoria, Australia SKL Technology Full time $90,000 - $120,000 per yearBe the voice of the client. Shape and build a brand-new CX insights function from the ground up.We're looking for a Senior Customer Experience Design with strong UX design skills, a knack for turning analytics into actionable strategies, and the confidence to work across the full customer experience lifecycle.In this newly created role, you'll have the rare...
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Senior CX Transformation Consultant
1 week ago
Melbourne, Victoria, Australia beBeeCustomerExperience Full time $125,000 - $175,000**Customer Experience Transformation Specialist**Job DescriptionThe selected candidate will play a pivotal role in enhancing our customer experience (CX) ecosystem, collaborating with Subject Matter Experts to define business needs and design solutions.Responsibilities include communicating change requirements to QA, Operations, and Development via...
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CX Solutions Consultant
2 weeks ago
Melbourne, Victoria, Australia Kytec Full timeKytec is seeking a highly skilled, enthusiastic and passionate CX Solutions Consultant to join our Customer Experience (CX) & Contact Centre Practice. This role involves consulting, facilitation, design, development and implementation of innovative customer solutions — from small to large enterprise deployments.You'll work with tier-1 Contact Centre...
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CX Solutions Consultant
2 weeks ago
Melbourne, Victoria, Australia Kytec Full timeKytec is seeking a highly skilled, enthusiastic and passionate CX Solutions Consultant to join our Customer Experience (CX) & Contact Centre Practice. This role involves consulting, facilitation, design, development and implementation of innovative customer solutions — from small to large enterprise deployments. You'll work with tier-1 Contact Centre...
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CX Operations Manager
7 days ago
Melbourne, Victoria, Australia beBeeCustomer Full time $108,739 - $144,989Job OverviewThe Customer Experience CX Operations Lead plays a pivotal role in managing the daily operations of the CX function.Responsibilities include handling escalations from the team and troubleshooting client issues. This position requires taking initiative on various projects, proposing improvements to systems and processes, and collaborating closely...
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CX Client Service Manager
7 days ago
Melbourne, Victoria, Australia Creative Activation Full time $90,000 - $120,000 per yearWith our two market-leading brands,Creative Activation andClemenger Field Marketing, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing.Clemenger Groupis an endorsed Work180 employer of choice, recognised for our commitment to helping women thrive by raising...
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CX Solutions Expert
2 weeks ago
Melbourne, Victoria, Australia beBeeCustomerExperience Full time $110,000 - $145,000Kytec is seeking a highly skilled and passionate CX Solutions Consultant to join our Customer Experience practice. This role involves consulting, facilitation, design, development, and implementation of innovative customer solutions.You'll work with tier-1 Contact Centre applications in Amazon Connect, Salesforce, Genesys, Webex, and Zoom, exploring how to...
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Senior CX Strategist
6 days ago
Melbourne, Victoria, Australia beBeeCustomer Full time $110,000 - $140,000Key Role in Delivering Customer Experience StrategyThe Australian Financial Complaints Authority is seeking a talented CX Professional to play a pivotal role in delivering our inaugural customer experience strategy, vision, and roadmap.Primary ResponsibilitiesLead the design and delivery of customer experience initiatives across all customer types.Contribute...
