Administrative Assistant

1 week ago

Melbourne, Victoria, Australia Icon Cancer Centre Australia Full time
About the Role

We are seeking an experienced Administration Officer to join our team at Icon Cancer Centre Australia. As a key member of our administration team, you will be responsible for providing exceptional customer service to patients, their carers, doctors, and clinical staff.

Key Responsibilities
  • Welcoming patients and collecting personal details
  • Scheduling appointments and managing patient bookings
  • Answering telephone calls and responding to enquiries
  • Setting up consulting rooms and preparing for patient consultations
  • Entering and processing patient billing and financial information
  • Discussing financial consent with patients and ensuring accurate billing
  • Monitoring and assessing the administration care path of all patients
  • Collecting, maintaining, and managing patient information
  • Modeling and promoting Icon's vision and values
Requirements
  • Experience in a similar medical or healthcare administration role
  • Experience with Medicare, DVA, and Private Health Insurance billing models
  • Excellent organisational and time management skills with the ability to multitask and prioritise
  • Ability to communicate clearly both verbally and in writing
  • Proficiency in using computer systems, including Word and Excel, with practice management software experience highly desirable
  • Delivery of excellent client service to internal and external clients
  • Possessing basic knowledge of medical terminology
About Icon Group

Icon Group is Australia's largest dedicated cancer care provider, with a global presence in Singapore, Mainland China, Hong Kong, and New Zealand. We are committed to delivering the best care possible to as many people as possible, as close to home as possible.

Why Join Us?
  • Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
  • Impact, at Scale: We're Australia's largest dedicated provider of cancer care, with our global reach growing every day.
  • Connection, at Heart: Our work isn't easy, but it's extremely important. Our secret ingredient is our incredible, connected, and talented people.
  • Opportunity, at Hand: We're constantly innovating, delivering over 2.5 million patient interactions, in over 120 places, across 5 countries.
Benefits
  • Access to novated lease options via our partner RemServ
  • Lucrative company-wide Rewards Portal
  • Employee Assistance Program
  • Development Pathways
  • Online Courses
  • Access to paid parental leave and the ability to purchase annual leave

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