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Property Restoration Specialist
2 weeks ago
We are seeking a proactive, detail-focused individual to join our team where you will partner with stakeholders (builders, suppliers, insurers, and internal teams) to ensure claims progress and are completed in a timely manner.
You will take full ownership of this role working with builders who manage repairs on behalf of clients to ensure repairs are carried out with a strong focus on repair life cycle, high-quality work, and ultimately hit KPIs.
About You- Be an expert communicator; empathetic nature; great listener – able to communicate concisely and tailor messaging (verbal and written) to their intended audience.
- Be a problem solver and have a curious persona; searches for the root cause/s and proactively finds solutions throughout the claim journey.
- Be intrinsically driven to provide the highest level of customer service that is always thoughtful and timely.
- Be highly organised and able to manage competing priorities.
- Be resilient and focused on achieving positive outcomes for your key stakeholders.
Key Requirements:
- Able to accurately and efficiently manage assigned claims.
- Able to understand and review trade reports and general knowledge of builder terminology.
- Proactive communication of clear and accurate advice, solutions, timeframes, and claim progress to all stakeholders.
- A Team Player with the ability to operate in a fast-paced dynamic environment.
About Crawford:
Crawford is the world's largest publicly listed claims management company operating in more than 70 countries.
Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.
Crawford offers services across the entire claim lifecycle – from 'first notification of loss' through to litigation:
- Loss adjusting – property, major, and complex loss, catastrophe response.
- Third-party administration.
- Forensic accounting including business interruption expertise.
- Cyber response.
- Managed repair services.
- Quantity surveying, forensic engineering & building consultancy.
To learn more about Crawford, please visit. We value diversity of thought, experience, and perspective and aim to create a workplace where our people feel valued, respected, and empowered.
We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.
It is the policy of Crawford that all successful employees consent to a national police check. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.
