Live Events Service Manager

1 week ago

Melbourne, Victoria, Australia beBeeClientServices Full time $85,494 - $122,528

We are seeking a dedicated Client Services Manager to join our team. This role will be responsible for ensuring high-quality service delivery and continuity across client accounts.

You will work closely with clients and internal departments, such as marketing, web, technology, and finance, to maintain a high level of service delivery.

The Client Services Manager will have the following key responsibilities:

  • Event Building, Checking and Maintenance: Ensure accurate and timely event building in accordance with procedures.
  • Event Day Delivery: On-site testing and client support on event days, including managing Box Office Staff, Post-event Reporting, Settlements, and operational feedback.
  • Client Relationships: Partner with clients to discuss event ticketing build requirements and time frames, deliver accurate event builds, and provide timely reporting and insights.
  • Event Operations: Build and maintain events within the Ticketing System and manage ticketing operations on event days, including managing box office staff.
  • Customer Services: Be the main point of contact between clients/venues and the Customer Solutions Team, ensuring accurate and timely information flow at all times.
  • Event Marketing and Promotions: Collaborate with internal and external leads to implement marketing and promotional strategies ahead of time and fulfill them as planned.
  • Business Development: Work with the State Manager and team to innovate and provide value-added services and solutions to Clients that increase ticket sales and build brand and event profile.
Requirements

To be successful in this role, you will:

  • Have a passion for live events.
  • Be flexible and available to attend Event Days outside of business hours and on weekends.
  • Demonstrate a client-focused attitude and be a true ambassador for the brand.
  • Be a team player willing to strive for exceptional results.
  • Possess attention to detail.
  • Be able to troubleshoot and problem-solve.
  • Communicate effectively and professionally, both internally and externally.
Benefits

This role offers:

  • Complimentary tickets to selected events.
  • Birthday Leave.
  • Volunteering Leave.
  • Access to wellbeing discounts.
  • Flu Vaccinations.
  • Company Paid Parental Leave.
  • Free Advice and Support (EAP).
Others

This role is part of a global organization with:

  • A Global Reward and Recognition Program.
  • Supportive Learning and Development Opportunities.
  • Career Pathways.
  • A commitment to Diversity, Equity, and Inclusion.
  • Great team members.

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