Senior Ocean Freight Specialist

1 day ago


Melbourne, Victoria, Australia beBeeCustomer Full time $100,000 - $130,000
Sea Logistics Manager Role Overview:

The Sea Logistics Manager plays a crucial role in optimizing processes and ensuring efficient inventory and shipment movement.

This position is vital in guaranteeing that essential goods reach their destination on time, supporting critical deliveries of products such as medical supplies, wind turbines, and semiconductors.

The manager will be responsible for delivering exceptional customer service, fostering long-term partnerships with customers in sea freight, and promoting relationship-based cooperation.

Key responsibilities include responding to customer inquiries, preparing offers, processing orders, integrating customer data, and collaborating closely with operational departments, sales, and carriers.

The ideal candidate will focus on customer engagement, satisfaction, retention, and reactivation through high levels of service quality.

They will own, monitor, and drive all sales activities, ensuring best-in-class customer onboarding and continuous process improvement.

Effective management of interfaces and information exchange with the team and stakeholders is essential for efficient shipment management.

Key performance indicators include prioritizing customer complaint resolution and achieving financial targets and strategic objectives.

Required Skills and Qualifications:
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Proven track record in customer care and relationship-building
  • Excellent problem-solving and analytical skills
Benefits and Opportunities:
  • Performance-related remuneration
  • Annual leave and flexible working hours
  • Health promotion initiatives, including sports and wellness programs
  • Capital-forming benefits, such as retirement provision support


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