Developer Support Officer

2 weeks ago

Fortitude Valley, Queensland, Australia Urban Utilities Full time
About the Role

We are seeking a highly skilled and motivated Developer Support Officer to join our team at Urban Utilities. As a key member of our Environmental & Industrial Group, you will play a critical role in providing exceptional customer service and support to our customers and team members.

Your Key Responsibilities

  • Process applications to access Urban Utilities water and wastewater networks, including assisting customers with submitting, updating, and uploading information into the Developer Services Portal.
  • Request information from customers and technical specialists and provide process expertise in responding to customer enquiries and guiding efficient and compliant activity.
  • Respond to issues such as portal and water approval support, payment-related enquiries, complaints, and escalate appropriately.
  • Develop your capabilities by participating in assessment and development planning activities, as well as formal and informal training and coaching.

About You

We are looking for candidates who are passionate about shaping our future and have the following qualifications, skills, and experiences:

  • Value the role we play in the community and have a passion for customer service and helping others.
  • Can build strong customer relationships and deliver customer-centric solutions.
  • Can drive ahead with great focus when faced with obstacles and setbacks, maintaining productivity and a positive attitude.
  • Previous experience with customer relationship management software.

Why Urban Utilities

At Urban Utilities, we are committed to planning ahead and shaping a sustainable future around water for generations to come. We are a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. Our team is dedicated to being there every step of the way, from the flush of a toilet to major infrastructure projects and residential developments.

What We Offer

  • Generous salary packaging options, including novated leases.
  • Corporate discounts across health insurance, technology, and more.
  • 18 weeks of paid parental leave, 15 days personal leave, including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family.
  • Flexibility at UU depends on the type of work you do, but could include options such as 9-day fortnights and flexible days. Talk to us about what flexibility means to you.
  • Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180.

How to Apply

Click on the 'Apply' button to complete your application. Please note that applicants will be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information, please contact our Talent team at careers@urbanutilities.com.au.

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