Developer Support Officer

2 weeks ago

Fortitude Valley, Queensland, Australia Urban Utilities Full time
About the Role

We are seeking a highly skilled and motivated Developer Support Officer to join our Environmental & Industrial Group. As a key member of our team, you will provide exceptional customer service and technical support to our customers and stakeholders.

Key Responsibilities:

  • Process applications to access Urban Utilities water and wastewater networks, including assisting customers with submitting, updating, and uploading information into the Developer Services Portal.
  • Request information from customers and technical specialists and provide process expertise in responding to customer enquiries and guiding efficient and compliant activity.
  • Respond to issues such as portal and water approval support, payment-related enquiries, complaints, and escalate appropriately.
  • Develop own capabilities by participating in assessment and development planning activities, as well as formal and informal training and coaching.

About You

We are looking for a candidate who is passionate about customer service, has excellent communication skills, and is able to work in a fast-paced environment. You will have a strong understanding of customer relationship management software and be able to build strong relationships with customers and stakeholders.

Why Urban Utilities

At Urban Utilities, we are committed to providing world-class drinking water and wastewater services to our customers. We are a leading provider of these services in the Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim regions. Our team is passionate about making a difference in our community and we are looking for like-minded individuals to join us.

What We Offer

  • Generous salary packaging options, including novated leases
  • Corporate discounts across health insurance, technology, and more
  • 18 weeks of paid parental leave, 15 days personal leave, including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family
  • Flexibility at UU depends on the type of work you do, but could include options such as 9-day fortnights and flexible days
  • Urban Utilities is an endorsed employer for all women

How to Apply

Click on the 'Apply' button to complete your application. Please note that applicants will be required to undergo a pre-employment medical, which may include drug and alcohol testing, as well as other background checks as part of the recruitment process for this role.

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