
Payment Resolution Specialist
1 week ago
Job Overview:
We're seeking a skilled professional to provide top-notch support to clients, ensuring their payment needs are met with ease and efficiency.
Main Responsibilities:
- Respond to customer inquiries via telephone, email, SMS, and chat while troubleshooting technical issues and responding to billing inquiries.
- Analyze merchants' payments-related issues, assist with disputes, and provide sustainable solutions in collaboration with internal teams.
- Collaborate with risk, deployment, finance, and product teams for merchant payment-related concerns.
- Proactively identify gaps in processes or products that can potentially lead to merchant churn.
- Manage difficult customer situations, respond promptly to customer needs, and requests for service and assistance.
Requirements:
- Experience working with Payment Processors, Payment Gateways, Merchant Services Providers, or similar positions.
- Skilled in customer service and technical support.
- Outstanding written and verbal communication skills.
- Ability to work in a fast-paced environment.
- Quick problem-solving and decision-making skills.
- Computer literate with proficiency in Microsoft productivity tools and Salesforce.
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