Customer Service Specialist Position

1 week ago

Melville, Australia beBeeCustomerSupport Full time $80,000 - $110,000

Job Overview

We are seeking a detail-oriented customer support professional to provide exceptional service for our clients.

This will include responding to customer inquiries, troubleshooting technical issues, and resolving billing inquiries in accordance with the organization's standards.

Key Responsibilities:

  • Respond to customer inquiries, orders, service needs, and complaints, resolving where applicable or directing to other departments
  • Receive and/or place telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures
  • Analyze payments-related issues, assist with disputes, and provide sustainable solutions
  • Collaborate with internal teams for cascading and escalations of payment-related concerns
  • Maintain knowledge of functionalities for all equipment & systems used by the team
  • Assist with unusual situations and customer concerns with merchant processing, equipment, and software
  • Work directly with merchants, sales agents, operational departments, and vendors to handle challenging questions and concerns
  • Manage difficult or emotional customer situations, responding promptly to customer needs and requests for service and assistance
  • Identify gaps in processes or products that can potentially lead to merchant churn
  • Work with clients in a caring and professional manner to provide helpful solutions while keeping them compliant

Required Skills and Qualifications

  • Experience working with a Payment Processor or Merchant Services Provider in a similar position
  • Skilled in customer service and technical support
  • Outstanding written and verbal communication skills
  • Ability to work in a fast-paced environment
  • Exceptional listening skills
  • Quick problem-solving and decision-making skills
  • Computer literate with proficiency in Microsoft productivity tools
  • Ability to work independently and objectively with a commitment to delivering results
  • Effective interpersonal and training/advising skills
  • Sound judgment with the ability to influence positive change

About Us

We excel at seamlessly integrating innovative transaction technologies into a user-friendly platform. With a comprehensive range of end-to-end payment solutions, we aim to foster the growth and success of our partners and merchants.

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