Customer Support Specialist

2 weeks ago

Melville, Australia beBeeCustomerSupport Full time $70,000 - $100,000

Job Description

We seek a detail-oriented customer support specialist to provide exceptional service for our clients. This role involves responding to inquiries, troubleshooting technical issues, and resolving billing inquiries in accordance with our service standards.

Key Responsibilities:

  • Respond to customer inquiries, orders, and service needs, resolving where applicable or directing to other departments
  • Analyze payment-related issues, assist with disputes, and provide sustainable solutions
  • Collaborate with internal teams to address merchant concerns and resolve issues efficiently
  • Maintain knowledge of equipment and systems used by the Service Center team
  • Assist with exceptional situations and customer concerns related to merchant processing, equipment, and software
  • Work directly with merchants, sales agents, and operational departments to handle complex questions and concerns
  • Manage difficult customer situations professionally, responding promptly to customer needs and requests
  • Identify gaps in processes that can lead to merchant churn and work proactively to resolve them
  • Provide helpful solutions while ensuring compliance with company policies

Required Skills and Qualifications:

  • Experience working in a similar position with a payment processor or payment gateway
  • Excellent customer service and technical support skills
  • Outstanding written and verbal communication skills
  • Ability to work in a fast-paced environment
  • Exceptional listening skills
  • Quick problem-solving and decision-making skills
  • Computer literacy with proficiency in Microsoft tools and Salesforce
  • Ability to work independently and objectively, delivering results-driven outcomes
  • Effective interpersonal and training skills
  • Sound judgment and ability to influence positive change
  • Time management and prioritization skills

About Our Company:

We are a trusted leader in payment processing and merchant services, bringing together decades of expertise and experience. Guided by integrity and commitment, we excel at integrating innovative transaction technologies into a user-friendly platform.

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