Lead Client Experience Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerFocused Full time $55,000 - $85,000
Service Advisor

We are seeking a highly motivated and customer-focused professional to join our organization. As an Assistant Service Manager, you will be responsible for delivering exceptional guest experiences and ensuring that our clients receive the highest level of service.

Serving as a key point of contact between customers and our service team, you will determine client requirements and assist in selecting solutions to meet their needs. You will also develop and maintain relationships with clients, processing orders, invoices, and payments while providing accurate and timely information about service timelines.

Key Responsibilities
  • Provide top-notch guest services and create memorable customer experiences
  • Determine client requirements and suggest suitable solutions
  • Develop and maintain strong relationships with clients through effective communication and follow-up
  • Process bookings, enquiries, and service scheduling via phone, in-person, or email
  • Operate specialized automotive dealership management software to streamline workflows and enhance efficiency
Required Skills and Qualifications
  • A passion for delivering outstanding guest experiences
  • Mechanical knowledge and/or experience is highly regarded
  • Exceptional communication and interpersonal skills
  • Commitment to building a successful career with long-term growth potential
Benefits
  • A supportive and inclusive work environment
  • Routine working hours from Monday to Friday
  • A competitive wage and commission structure
  • Opportunities for ongoing training and professional development

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