
Client Experience Leader
5 days ago
Our company is a leading digital recurring business-to-consumer payments processing platform. We strive to deliver differentiated client experiences that drive engagement, retention, revenue growth and true customer value.
As a vital member of our team, you will play a pivotal role in fostering a client-centric culture ensuring business decisions are focused on the customer and their needs. You will lead a team of professionals dedicated to reducing client attrition, streamlining processes, and driving overall client success.
Your key responsibilities will be:
- Lead & Develop a High-Performing Team
- Reduce Client Attrition & Drive Engagement
- Enhance Processes & Drive Efficiencies
- Deliver Exceptional Client Outcomes Through Escalation Management
- Champion Client Experience Initiatives
- Monitor & Report Key Success Metrics
We are seeking a passionate and driven individual who has a natural talent for leading teams and driving engagement strategies that foster long-term success. This professional should have 5+ years of experience in customer service or client success roles, supervisory experience leading teams, and strong organisational, analytical, and multitasking abilities.
Key Qualifications Include:
- Proven Track Record of Driving Client Engagement & Retention
- Strong Leadership & Team Development Skills
- Excellent Analytical, Problem-Solving & Communication Abilities
- Ambitious & Adaptable Individual with Strong Results Orientation
What Sets Us Apart:
- Opportunity to Foster Long-Term Client Relationships & Drive Revenue Growth
- Diverse & Collaborative Work Environment
- Professional Development Opportunities
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