Client Experience Leader

5 days ago


Brisbane, Queensland, Australia beBeeClient Full time $120,000 - $125,000

Our company is a leading digital recurring business-to-consumer payments processing platform. We strive to deliver differentiated client experiences that drive engagement, retention, revenue growth and true customer value.

As a vital member of our team, you will play a pivotal role in fostering a client-centric culture ensuring business decisions are focused on the customer and their needs. You will lead a team of professionals dedicated to reducing client attrition, streamlining processes, and driving overall client success.

Your key responsibilities will be:

  • Lead & Develop a High-Performing Team
  • Reduce Client Attrition & Drive Engagement
  • Enhance Processes & Drive Efficiencies
  • Deliver Exceptional Client Outcomes Through Escalation Management
  • Champion Client Experience Initiatives
  • Monitor & Report Key Success Metrics

We are seeking a passionate and driven individual who has a natural talent for leading teams and driving engagement strategies that foster long-term success. This professional should have 5+ years of experience in customer service or client success roles, supervisory experience leading teams, and strong organisational, analytical, and multitasking abilities.

Key Qualifications Include:

  • Proven Track Record of Driving Client Engagement & Retention
  • Strong Leadership & Team Development Skills
  • Excellent Analytical, Problem-Solving & Communication Abilities
  • Ambitious & Adaptable Individual with Strong Results Orientation

What Sets Us Apart:

  • Opportunity to Foster Long-Term Client Relationships & Drive Revenue Growth
  • Diverse & Collaborative Work Environment
  • Professional Development Opportunities

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