Enterprise Application Specialist – Support

2 weeks ago

Sydney, New South Wales, Australia beBeeApplication Full time $135,000 - $175,000
Technical Expert Wanted

The ideal candidate will be responsible for the technical ownership, support, and continuous improvement of enterprise applications. This role ensures the stability, performance, and usability of critical business systems through expert-level troubleshooting, stakeholder engagement, and proactive system management.

Main Responsibilities:
  • Application Management

• Serve as the primary technical owner for assigned applications, ensuring optimal performance, reliability, and scalability.

• Maintain deep knowledge of application architecture, integrations, and dependencies.

• Lead application lifecycle management including upgrades, patching, and end-of-life planning.

• Collaborate with vendors and internal teams to manage application roadmaps and feature releases.

• Provide Tier 2/3 support for complex application issues, ensuring timely resolution and root cause analysis.

• Monitor application health and performance using appropriate tools and dashboards.

• Develop and maintain support documentation, knowledge base articles, and runbooks.

• Participate in on-call rotations and incident response as required.

Skill Requirements:
  • Bachelor's degree in Information Technology or related field.

• 5+ years of experience in application support or technical systems administration.

• Strong understanding of enterprise application ecosystems (e.g., ERP, CRM, EHR, custom platforms).

• Experience with ITIL practices and service management platforms (e.g., ServiceNow, Jira).

• Excellent problem-solving, communication, and stakeholder management skills.

Desirable Qualifications:
  • Certifications in relevant technologies.

• Experience in regulated industries (e.g., healthcare, finance).

Key Attributes:
  • Proactive and self-driven with a strong sense of ownership.

• Analytical mindset with attention to detail.

• Ability to work independently and collaboratively in cross-functional teams.

• Strong documentation and communication skills.

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