Enterprise Applications Support Specialist

1 day ago

Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $120,000
About the Role

We are seeking an experienced Applications Support Specialist to join our team.

Key Responsibilities:
  • Provide Level 2–3 support for enterprise and legal platforms, including troubleshooting and resolving technical incidents.
  • Create and maintain support documentation, known error logs, and configuration records.
  • Support application upgrades, patches, testing, and end-user training activities.
  • Collaborate with teams across Technology Operations, Infrastructure, and Security to resolve cross-platform issues.
  • Contribute to initiatives around automation, integration, and continuous improvement.
  • Assist with change management, release planning, and risk/security compliance.
About You
  • Solid experience supporting enterprise and cloud-based applications in a professional setting.
  • Deep troubleshooting skills across Microsoft Windows, Office, SaaS and COTS platforms.
  • Working knowledge of the ITIL framework – particularly incident, problem, and change management.
  • Understanding of system integrations, APIs, and data exchange principles.
  • Previous commercial experience in a support or application analyst role, preferably in a legal or professional services environment.
Benefits
  • A supportive and flexible work environment.
  • Top of market remuneration and a range of benefits.
  • Beautiful sunlit open-plan offices with panoramic views of the city and easy access to public transport.
Seniority level: AssociateEmployment type: Full-timeJob function: Information TechnologyIndustries: Legal Services

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