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Customer Service Representative

2 months ago


Sydney, New South Wales, Australia Easy Authoring Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Contact Team Operator. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and stakeholders.

Key Responsibilities
  • Customer Service: Respond promptly and effectively to customer enquiries, ensuring service level agreements are met.
  • Switchboard Operations: Provide switchboard services to a range of customers in a high-volume working environment and determine the appropriate response or referral.
  • Empathy and Professionalism: Maintain empathy, sensitivity, and professionalism when handling customers with complex situations, enquiries, or issues.
  • Work Output Management: Manage work outputs, competing demands, and priorities to generate favourable customer outcomes.
About Easy Authoring

Easy Authoring is a leading job placement agency, established in 2006. We specialise in matching job seekers with the right opportunities to advance their careers. Our team is dedicated to providing exceptional service to our clients and candidates.