Customer Portfolio Manager

5 days ago

Hobart, Tasmania, Australia beBeeRelationship Full time $90,000 - $120,000
Job Summary

This role involves delivering exceptional customer service to support the growth and retention of our client portfolio. The successful candidate will take ownership of managing key customer relationships, drive customer satisfaction, and achieve sales objectives.

Key Responsibilities:
  • Manage customer relationships to support ongoing development and drive customer satisfaction.
  • Contribute to implementing segment and portfolio strategy to support customer retention and growth.
  • Take accountability for managing customer sales and service contracts, exploring sales opportunities, and escalating complaints as required.
  • Collaborate with peers and stakeholders to identify and qualify leads.
Requirements:
  • Excellent communication and interpersonal skills.
  • Strategic thinking and ability to adapt to change.
  • Able to make an impact on team performance and engagement.
  • Demonstrated commitment to relationship building and working in partnership with key stakeholders is desirable.
Skills Favored:
  • Understanding of business operations and day-to-day activities.
  • Knowledge of channels and market trends.
  • Experience in related products and solutions.
Benefits:

This is an onsite full-time role offering a range of benefits including performance-related pay, access to learning programs, global presence, purchased annual leave scheme, additional Telstra day off, and more.

About the Team:

The team provides IT and business support to clients across 22 countries, focusing on delivering tailored tech solutions and exceptional customer experiences.

FY26 Focus:

The team has a laser-sharp focus on four pillars: Brilliant people and partnerships, Customer obsession, Execution excellence, and Responsible growth and returns.

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