Enterprise Support Specialist
4 days ago
We are seeking an experienced Enterprise Support Specialist to join our team at AC3 Australia. As a key member of our Digital Workplace team, you will be responsible for delivering exceptional customer experiences and providing immediate solutions to end-users.
Key Responsibilities- Represent AC3 and provide exceptional customer experiences through onsite Level 1/2 support for end-user devices across multiple locations.
- Effectively handle VIP walk-ups and liaise with executive-level staff.
- Deploy SOE images onto user devices via SCCM.
- Utilize Desktop and Mobile Device Management using SCCM, InTune, or similar, to troubleshoot and isolate desktop, networking, Windows Server, O365 issues, escalating when required.
- Troubleshoot Audio/Video Conference equipment.
- Diagnose hardware-related faults and liaise with vendors to ensure prompt resolution.
- At least 2 years of experience in a similar IT Support role.
- Deep understanding of support best practices, including identifying true root causes and going the extra mile when required.
- Level 1-2 knowledge of Desktop, Networking, and Windows Server technologies to effectively and logically troubleshoot and isolate issues.
- Strong organizational and time management skills.
AC3 Australia is an Australian-owned ICT MSP with offices in Sydney, Melbourne, and Auckland, servicing over 50% of the NSW State Government and over 700 enterprise customers. We prioritize company culture and employee satisfaction, ranking number 4 on Australia's Best Places to Work list.
We live by our four ways of being: Own It, Better It, Brave It, and Enjoy It. These values guide our approach to business and enable us to deliver exceptional results. If you share these values and are passionate about delivering outstanding customer experiences, we encourage you to apply.
What We Offer- A competitive daily rate of $300 in Melbourne CBD.
- A 6-month contract with potential extension.
- The opportunity to work alongside proactive and open-minded colleagues who genuinely care and collaborate to create effective outcomes.
Note: All positions at AC3 must undergo a criminal background check.
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