Enterprise Support Specialist

4 days ago


Melbourne, Victoria, Australia AC3 Australia Full time
About the Opportunity

We are seeking an experienced Enterprise Support Specialist to join our team at AC3 Australia. As a key member of our Digital Workplace team, you will be responsible for delivering exceptional customer experiences and providing immediate solutions to end-users.

Key Responsibilities
  • Represent AC3 and provide exceptional customer experiences through onsite Level 1/2 support for end-user devices across multiple locations.
  • Effectively handle VIP walk-ups and liaise with executive-level staff.
  • Deploy SOE images onto user devices via SCCM.
  • Utilize Desktop and Mobile Device Management using SCCM, InTune, or similar, to troubleshoot and isolate desktop, networking, Windows Server, O365 issues, escalating when required.
  • Troubleshoot Audio/Video Conference equipment.
  • Diagnose hardware-related faults and liaise with vendors to ensure prompt resolution.
About You
  • At least 2 years of experience in a similar IT Support role.
  • Deep understanding of support best practices, including identifying true root causes and going the extra mile when required.
  • Level 1-2 knowledge of Desktop, Networking, and Windows Server technologies to effectively and logically troubleshoot and isolate issues.
  • Strong organizational and time management skills.
About the Company

AC3 Australia is an Australian-owned ICT MSP with offices in Sydney, Melbourne, and Auckland, servicing over 50% of the NSW State Government and over 700 enterprise customers. We prioritize company culture and employee satisfaction, ranking number 4 on Australia's Best Places to Work list.

We live by our four ways of being: Own It, Better It, Brave It, and Enjoy It. These values guide our approach to business and enable us to deliver exceptional results. If you share these values and are passionate about delivering outstanding customer experiences, we encourage you to apply.

What We Offer
  • A competitive daily rate of $300 in Melbourne CBD.
  • A 6-month contract with potential extension.
  • The opportunity to work alongside proactive and open-minded colleagues who genuinely care and collaborate to create effective outcomes.

Note: All positions at AC3 must undergo a criminal background check.



  • Melbourne, Victoria, Australia Leidos Full time

    About This RoleThis is an exciting opportunity to join our team as an Enterprise IT Support Specialist. As a member of our high-performing team, you will be responsible for providing top-notch technical support and maintenance services for our large enterprise environment.You will be working closely with various stakeholders to troubleshoot and resolve...


  • Melbourne, Victoria, Australia MYOB Full time

    We're seeking a highly skilled Enterprise Support Specialist to join our team at MYOB. As a key member of our Enterprise Partner Support Team, you'll be responsible for providing top-notch support to our Enterprise business, payroll, and workforce management solutions. Your expertise will help our customers thrive and achieve their goals.About the RoleYou'll...


  • Melbourne, Victoria, Australia Yarra City Council Full time

    Located in Yarra City Council, we are seeking an experienced Enterprise IT Support Specialist to join our dynamic team. This is a full-time role that will be working 38 hours per week.About the RoleThis position is responsible for ensuring the smooth operation of our systems and providing top-notch support services to our users. As an Enterprise IT Support...


  • Melbourne, Victoria, Australia Yarra City Council Full time

    The Yarra City Council is a dynamic and progressive organisation that prides itself in the development of staff. As an Enterprise IT Support Specialist, you will play a vital role in ensuring the smooth operation of our systems and enabling users to conduct their day-to-day activities efficiently.Job DescriptionThis role is responsible for providing...


  • Melbourne, Victoria, Australia Amazon Web Services Australia Pty Ltd Full time

    Job DescriptionWe are seeking a highly skilled AWS Enterprise Support Specialist to join our team in Australia. This is an exciting opportunity to work with enterprise customers, leading the success of their applications and services on the AWS platform.As an AWS Enterprise Support Specialist, you will be a valued member of our Enterprise Support team,...


  • Melbourne, Victoria, Australia Western Health Full time

    At Western Health, we are seeking a highly motivated and experienced System Administrator to join our team in supporting enterprise applications. This role offers a unique opportunity for professional growth and development within a dynamic healthcare environment.We value our employees and provide them with comprehensive support, including access to ongoing...


  • Melbourne, Victoria, Australia Randstad Full time

    Job Summary: We are seeking a highly experienced IT Infrastructure Specialist to provide enterprise-level support for our client's Windows environment. This is a contract position requiring the installation, maintenance, and 3rd level support of Windows/Active Directory, Exchange, Linux, VM Ware, and antivirus management within a large enterprise setup.


  • Melbourne, Victoria, Australia NetApp Full time

    Job SummaryThe Enterprise Support Specialist will oversee support and service activities for NetApp products and services. This role requires excellent communication and escalation management skills to provide personalized support services to clients. The specialist will work closely with the sales team to further the NetApp partner relationship and increase...


  • Melbourne, Victoria, Australia Amazon Web Services Australia Pty Ltd Full time

    About the RoleWe are seeking a highly skilled AWS Enterprise Support Specialist to join our team at Amazon Web Services Australia Pty Ltd. As a key member of our Enterprise Support team, you will play a critical role in leading the success of our enterprise support customers in building applications and services on the AWS platform.Key ResponsibilitiesAct as...


  • Melbourne, Victoria, Australia Vanguard Full time

    At Vanguard, we're committed to delivering exceptional investment experiences for our clients. As an Enterprise System Support Specialist, you'll play a critical role in ensuring the reliability and availability of our global systems.We're looking for a skilled professional with experience in IT support, preferably in an enterprise environment. Your strong...


  • Melbourne, Victoria, Australia L3Harris Technologies Full time

    L3Harris Technologies is a leading global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers' mission-critical needs.As an Enterprise Project Support Specialist, you will be responsible for supporting Program and Project Managers in the delivery of the Airservices Australia (AsA) Enterprise Network Modernization...


  • Melbourne, Victoria, Australia Infosys Singapore & Australia Full time

    About Infosys ConsultingInfosys Consulting is a leading global management and IT consultancy unit of the Infosys Group, offering strategy, process engineering, and technology-enabled transformation programs. We partner with clients to design customized solutions for complex business challenges, leveraging innovative approaches and technological advances.We...


  • Melbourne, Victoria, Australia HiTech Group Full time

    Role OverviewWe are seeking an experienced Enterprise Security Specialist to join our team in Canberra, Queensland, Adelaide, Melbourne or Perth.About the RoleThis is a 12-month contract with a 24-month extension option. The successful candidate will be responsible for leading cyber penetration testing and vulnerability assessments against enterprise...


  • Melbourne, Victoria, Australia Randstad Full time

    Job Description: We are seeking an experienced Enterprise IT Infrastructure Specialist to join our team for a contract period. The successful candidate will be responsible for the installation, maintenance and 3rd level support of Windows/Active Directory, Exchange, Linux, VM Ware and antivirus management within a large enterprise environment.About the...


  • Melbourne, Victoria, Australia Fortinet Full time

    Job Title: Enterprise Security Solutions SpecialistAbout the Role:We are seeking a highly skilled and experienced Enterprise Security Solutions Specialist to join our team at Fortinet. In this role, you will be responsible for managing existing accounts and identifying new business opportunities in the enterprise security solutions market.Key...


  • Melbourne, Victoria, Australia Dynamo Recruitment Full time

    Are you a skilled professional with a passion for delivering seamless user experiences?We're looking for an Enterprise Dynamics Specialist to join our team at Dynamo Recruitment. This is a priority hire, and we need someone with hands-on expertise in solution design and configuration across Microsoft Dynamics 365 and the Power Platform.In this role, you'll...


  • Melbourne, Victoria, Australia Pyramid Global Technologies Full time

    About the roleSplunk Administrator - Job DescriptionCompany Overview:Pyramid Global Technologies is a leading provider of IT solutions, and we are seeking an experienced Splunk Admin to join our team. Job Summary:We are looking for a skilled Splunk Admin to provide operational support of our AGL Enterprise Splunk platform. As a Splunk Admin, you will be...


  • Melbourne, Victoria, Australia Sigma Healthcare Limited Full time

    Job OverviewSigma Healthcare Limited is seeking a highly skilled Enterprise Infrastructure Solutions Specialist to join our team. This role will play a critical part in ensuring the smooth operation of our IT systems and infrastructure.About the RoleThe Enterprise Infrastructure Solutions Specialist will be responsible for managing and maintaining our...


  • Melbourne, Victoria, Australia Fortinet Full time

    Job OverviewFortinet, a cybersecurity pioneer, is seeking a dynamic Enterprise Security Solutions Specialist to contribute to the success of our rapidly growing business.We offer a competitive salary range of $120,000 - $180,000 per annum, commensurate with experience, plus an attractive Total Rewards package to support your overall health and financial...


  • Melbourne, Victoria, Australia FAIR Consulting Group Full time

    Job DescriptionWe are seeking a highly skilled Enterprise Integration Specialist to join our team at FAIR Consulting Group. As an expert in cloud integration, you will play a key role in designing and implementing scalable solutions for our clients.About the RoleJob Title: Enterprise Integration SpecialistLocation: SydneySalary: $120,000 - $150,000 per...