Customer Experience Lead

2 days ago

Canberra, ACT, Australia Australian National University Full time

Company Overview

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  • The Australian National University (ANU) is a world-renowned institution dedicated to excellence in research and education.
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A key component of the ANU's success lies in its ability to provide exceptional student experiences. As a leading provider of higher education, the ANU understands the importance of creating an environment that fosters academic growth, creativity, and innovation.

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Salary

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The successful candidate will receive a salary package of $91,362 - $105,165 per annum, which includes 17% superannuation. This attractive remuneration reflects the ANU's commitment to valuing its staff and recognizing their contributions to the organization.

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Job Description

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This role is a critical part of the ANU's future students' experience team, working closely with other members of the team to ensure phone, email, web or live chat enquiries are handled efficiently and effectively.

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The Enquiry Team Leader will be responsible for providing high-quality advice on a wide range of future student experience activities, policies, procedures, and guidelines. This will involve assisting with the coordination of initiatives to support the achievement of the University's strategic goals.

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Required Skills and Qualifications

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  • A strong understanding of customer service principles and practices.">
  • Excellent communication and interpersonal skills.">
  • Ability to work effectively in a team environment.">
  • Highly developed problem-solving and analytical skills.">
  • Possess a deep understanding of the future student experience and relevant university policies.">
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Benefits

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The ANU offers a dynamic and supportive work environment, where you can contribute your skills and expertise to achieve outstanding results. As a valued member of our team, you can expect:

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  • Professional development opportunities to enhance your skills and knowledge.">
  • A comprehensive employee benefits program, including superannuation and salary packaging options.">
  • A flexible work arrangement policy to accommodate your needs.">
  • Access to on-campus facilities, including libraries, recreational spaces, and fitness centers.">
  • Recognition and reward programs to celebrate your achievements.">
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Others

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The successful candidate must have rights to live and work in Australia and will be required to undergo a background check during the recruitment process. An offer of employment is conditional on satisfactory results.

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