Chief Consumer Advocate

6 days ago

Brisbane, Queensland, Australia beBeeCare Full time $110,350 - $118,466
Job Description

We are seeking a Patient Experience Officer to work collaboratively with the Patient Experience Manager to provide a high-quality service to consumers across our directorate.

The successful candidate will effectively and efficiently receive, triage, coordinate, manage, investigate, document and respond to consumer and community feedback relating to patient care and service provision.

About the Role

  • Manage a caseload of complex feedback, including taking telephone calls and meeting face-to-face with feedback providers.
  • Identify issues for investigation and develop action plans, including seeking information from key stakeholders.
  • Use mediation, negotiation and consultation skills to promote effective resolution to complex issues of concern.

Key Responsibilities:

  • Triage and manage consumer and community feedback in relation to patient care and service provision.
  • Develop and implement action plans to address identified issues.
  • Collaborate with stakeholders to gather information and resolve concerns.

Required Skills and Qualifications

  • A Bachelor's degree in a relevant field or equivalent experience.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.

Benefits

  • Rewarding career and development opportunities.
  • A value-driven organisation that provides a safe and satisfying work environment.
  • Flexible working arrangements and competitive salary rates.

About You

  • You will be an experienced professional with a strong background in patient experience and customer service.
  • You have excellent communication and interpersonal skills, with the ability to build rapport with diverse groups of people.
  • You are a strategic thinker with the ability to identify solutions to complex problems.

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