Chief Patient Advocate

6 days ago

Brisbane, Queensland, Australia beBeeLiaison Full time $126,598 - $138,417

As a Consumer Liaison Officer, you will play a key role in managing consumer feedback and facilitating the timely resolution of complaints. This position offers an accessible point of contact for both consumers and staff, aiming to achieve positive outcomes.

**Key Responsibilities:**

  • You will identify and analyze situations and issues, gathering evidence, considering options, and making sound decisions and recommendations.
  • Effective communication is crucial, as you will need to manage conflict calmly and cultivate productive working relationships with internal and external stakeholders.
  • Understanding health service delivery, recognizing risks to patient safety, and taking prompt action to escalate identified risks are essential aspects of this role.
  • Working autonomously, you will plan, prioritize tasks, meet deadlines, and be adaptable in a team environment.

**Requirements:**

  • You must be vaccinated against certain vaccine-preventable diseases as outlined in Health Employment Directive NO. 01/16.
  • Vaccination against COVID-19 is also mandatory, as per Health Employment Directive NO.12/21 and Queensland Health Human Resources Policy B70.

About this role: West Moreton Health aims to provide a robust hospital and health service with interconnected buildings, multi-disciplinary health services, research, education, and community partnerships.

**Benefits:**

  • You will receive 17.5% annual leave loading.
  • The employer contributes 12.75% to your superannuation.
  • Professional development opportunities are available.
  • Salary sacrificing options are offered.
  • Wellness programs are provided.
  • An Employee Assistance Service (EAS) is also available.

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