Life Science Customer Service Expert

20 hours ago


Ferntree Gully, Victoria, Australia Michael Page Full time
About the Role

We are seeking an experienced Customer Service Representative to join our team in Ferntree Gully. As a key member of our life science customer service team, you will be responsible for handling inbound customer inquiries with accuracy and efficiency.

Key Responsibilities:

  • Provide information about products and services to customers
  • Manage customer complaints and resolve them promptly
  • Identify and escalate priority issues
  • Document all interactions and transactions with customers
  • Follow up on customer interactions where necessary

Requirements:

  • A strong background in customer service within the life science industry
  • Excellent communication and interpersonal skills
  • High attention to detail
  • Ability to handle customer complaints and issues
  • Proficiency in using customer service software and databases

What We Offer:

  • A salary package ranging from $65,000 to $72,000 per year, plus superannuation benefits
  • A hybrid work arrangement offering the flexibility to work from home 1 day per week
  • A Monday to Friday full-time permanent position

This is an excellent opportunity for a motivated and skilled customer service professional to grow their career in the life science industry. If you have a passion for delivering exceptional customer experiences and working in a dynamic team environment, we encourage you to apply.



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