Life Science Customer Service Expert
20 hours ago
We are seeking an experienced Customer Service Representative to join our team in Ferntree Gully. As a key member of our life science customer service team, you will be responsible for handling inbound customer inquiries with accuracy and efficiency.
Key Responsibilities:
- Provide information about products and services to customers
- Manage customer complaints and resolve them promptly
- Identify and escalate priority issues
- Document all interactions and transactions with customers
- Follow up on customer interactions where necessary
Requirements:
- A strong background in customer service within the life science industry
- Excellent communication and interpersonal skills
- High attention to detail
- Ability to handle customer complaints and issues
- Proficiency in using customer service software and databases
What We Offer:
- A salary package ranging from $65,000 to $72,000 per year, plus superannuation benefits
- A hybrid work arrangement offering the flexibility to work from home 1 day per week
- A Monday to Friday full-time permanent position
This is an excellent opportunity for a motivated and skilled customer service professional to grow their career in the life science industry. If you have a passion for delivering exceptional customer experiences and working in a dynamic team environment, we encourage you to apply.
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